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Date live: Feb. 22, 2023

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90361991

Contract: Permanent

Head Payment Processing

As a Barclays Head Payment Processing, you will be in charge of ownership of the operational aspects of the customer payment journey. Some of your responsibilities will include presenting the process and its controls to others; improving the effectiveness of the process; and working with Payment Product Owner to balance customer experience and risk requirements. You will also handle processes including credit card payments, loan payments, deposit processing as well as other similar monetary services which involve moving money between banks.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances 

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Being accountable for ensuring the timeliness and accuracy of processes which move money on behalf of customers with credit card, consumer lending, and deposit products
•    Ensuring these automated processes are efficient and effective in design and include needed controls to meet expectations of customers, regulators, partners, and network participants
•    Leading and presenting process design/controls to senior leaders and partners in various oversight areas/lines of defines (Auditors, Compliance, Legal, Controls, etc 
•    Working closely with Payment Product owner to ensure operational initiatives to improve effectiveness and efficiency are included in product road map
•    Ensuring processes are scalability such they can support substantial growth and dynamic to support integration with new products

What we’re looking for:

•    At least five years of experience in Cards & Payments operations, including a broad knowledge of ACH network/regulatory requirements and obligations 
•    Experience presenting process/risks /controls to audiences of various levels of knowledge 
•    Ability to leverage existing process maps, process-risk-control documents, procedures during such discussions
•    Understanding of basic accounting/settlement/reconcilement functions affected by monetary processing

Skills that will help you in the role:

•    Highly effective communicator able to speak with audiences of varying levels (non-exempt to executive)
•    Ability to affect solution design to ensure scalability (avoid always selecting based on speed/cost to implement)
•    Data driven mind-set to drive decisions and planning
•    Ability to deliver and influence cross a matrix organization

Where will you be working?

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.


More about working at Barclays

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