Knowledge Management Liaison

Knowledge Management Liaison
Wilmington

As a Barclays Knowledge Management Liaison, you will be primarily partnering with the Subject Matter Experts. For this role, you will be guiding the business area stakeholders in writing, editing, and distributing all operations-related communications for several teams. Get this opportunity to establish robust work relationships with operations managers, knowledge management, training, and customer remediation team to ensure the delivery of clear and consistent messaging across the teams and channels.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

•    Designing and issuing operations-related communications across a variety of internal channels
•    Managing internal channels such as Hot Topics, Dotcoms, desktop releases, department-level intranet updates, specific to operations communications
•    Creating and delivering communications to ensure operations colleagues have updated, timely, and accurate information to handle customer inquiries effectively
•    Overseeing operations communications channels to ensure the continual flow of new, updated, or important information to colleagues
•    Working with the instructional design team to ensure existing data and metrics are identified as part of the project management process
•    Developing, heading, and implementing continuous improvements for operations communications

What we’re looking for:

•    High School Diploma or GED equivalent or BS Graduate in English, Communications, or Journalism
•    Extensive experience in financial services or customer servicing
•    Work experience in stakeholder and project management 
•    Results-focused with a commitment to continuous process improvement and quality

Skills that will help you in the role:

•    Excellent written and verbal communication skills, great attention to details, proficiency in Microsoft Office and HTML 
•    Ability to work by oneself and with a sense of urgency to meet pressing deadlines
•    Exceptional organization skills and ability to manage multiple projects and unscheduled needs simultaneously
•    Ability to quickly learn, adapt when facing new challenges, and willingness to work outside office hours when required

Where will you be working?

Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.

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