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Rosalee Gordon, Head of IB Wholesale Lending Operations

Teamwork that makes the global economy work

Rosalee joined Barclays in 2018; she now leads Wholesale Lending Operations for the Investment Bank across the US, Europe, the Middle East and Africa (EMEA), and India.

“I lead a team providing a wide range of services for large syndicated loans. Over the last eighteen months, I have led a major program to integrate a new loan processing capability – Loan IQ – into the bank with our Technology and Program management partners. This process has been all about collaboration between Operations, Technology, Risk, Finance and Treasury, Front Office and Payments partners and will really improve our infrastructure and processes. We’ll see a range of benefits emerge over the next few years, and this amazing team effort will deliver a much higher quality of service to our clients and enhance Barclays’ position in the market. Excellence in customer service is at the heart of Barclays, and I’m proud to have played a lead role in this collaboration.”

A unique product

“On the subject of customer service, we’ve been supporting a unique deal for one of the largest pension funds in the Nordic region. It’s a highly bespoke product that requires detailed, timely reporting on a dynamic set of data. To meet client expectations, we’ve been working very closely with our sales, portfolio management and tech teams: together, we’ve shown the kind of collaboration, commitment, client obsession and excellence that really bring our Barclays Values and mind set to life.”

When we’re working at our best, everyone benefits.

Benefitting the world

“What we do in Wholesale Lending is critical to the way our clients and customers run their businesses. From hiring people to acquiring materials and services, we provide them the funds they need to operate. And this causes a ripple effect across the communities in which they and Barclays operate, and indeed the global economy. When we’re working at our best, everyone benefits. And that’s immensely satisfying to me.”