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Customer care

We’re building a better bank. Better for our customers. Better for our colleagues. Better for everyone.

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Customer Service Colleague & Specialist Customer Care Colleague

As a Customer Service Colleague, you’ll create exceptional experiences for our customers, resolving complex queries and supporting their day-to-day banking needs. Or join as a Specialist Customer Care colleague, where you'll take the time to build trusted relationships with customers and get to the heart of exactly what they need. You’ll handle complexity with confidence, always providing clear, tailored and well-rounded solutions.

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Branch Network

We offer hybrid branch network roles: a combination of in-branch and home working. You’ll deliver excellent, personalised customer service with curiosity and empathy – ensuring each customer feels valued and heard.

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Rocket iconCareer development that supports your ambitions

Benefits that go beyond a salary

Work for an organisation that’s customer – and colleague – obsessed

A supportive community, driven by respect and integrity

Flexible working options

An inclusive culture where you can be yourself, and be at your best

More about working at Barclays

Future-proof your career

Barclays is a place where you'll keep growing and learning.

Being a better bank means always changing, adapting and being customer obsessed.

As our business transforms, we're constantly updating and future-proofing the skills of our colleagues, so you can keep doing your best for our customers.


  • Create exceptional experiences for customers
  • Build trusted relationships
  • Deliver excellent customer service
  • Handle complexity with confidence

Reach your full potential

We offer excellent rewards and benefits and we're committed to the wellbeing and development of our people, so they can be at their best and build long-term careers with us.

As well as joining an inclusive, supportive community - where you can always be your authentic self - you'll be empowered to reach your full potential.


  • Commitment to your wellbeing
  • An inclusive and supportive culture
  • Options for flexible working
  • Long-term career development

Be customer obsessed

You don't need customer service experience or financial services expertise to excel at Barclays.

If you've got the right attitude, we can teach you everything you need to know to really make a difference to our customers.

The people who thrive here come from all ages, walks of life and backgrounds. But they all share some similar qualities: they're passionate, they're caring and they're curious.

If that sounds familiar, we'd love to hear from you.


  • Be passionate, curious and empathetic
  • Desire to solve customer problems
  • Strong communication skills
  • Ability to work in a team

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