Welcome to Barclays Hamburg

Hamburg is home to Barclays Consumer Bank Europe. For more than 30 years, we have been offering consumers in Germany innovative payment and financing solutions – from credit cards to instalment loans. Our well-connected offices are located in Bahrenfeld, close to the city centre. They are now home to more than 700 employees who focus on millions of our customers every day.

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Job areas

Learn more about the different job families we recruit into in Hamburg.

Customer Service

Our Customer Service Teams provide an end-to-end service to all of our customers including customer on-boarding, customer care, complaints handling, fraud/chargeback, financial crime, collections & recoveries for all Barclays Germany product lines. In collaboration with our technology teams, they’re constantly working to make our customer services smarter, easier and more user friendly.

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Information Technology & Digital Transformation

Our Tech and Transformation Teams are core experts for all our IT solutions (e.g. Barclays customer app, website, internal systems, soft/hardware) and divided into the areas "RUN" and "CHANGE".
On one hand they ensure that all colleagues and customers can work with our IT solutions ("RUN"). On the other, they are continuously working on digitalising and optimising our processes, as well as IT and product solutions ("CHANGE").

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Sales & Marketing

Our Sales & Marketing Department consists of the Brand, Customer Engagement, Digital Experience and Sales teams. We create solutions that are customer focused and innovative.
This includes the development of brand and communication activities, the constant enhancement of our digital distribution channels – also in co-operation with 3rd party distribution - to improve our sales success partners, the deepening of the relationships with our existing customers, the continuous development of our Online Banking and Banking App and the end-to-end optimisation of our customer experience.

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Communications, Compliance, Credit Risk, Finance, Human Resources & Legal

Supporting functions such as Communications, Compliance, Credit Risk, Finance, Human Resources & Legal help all the other departments of our bank in their daily business and with the implementation of projects.
They are important components in almost all company processes and contribute essentially to our company’s culture and objectives.

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Product Management & Strategic Analytics

Our Product Management Teams drive customer focused and innovative product solutions that are of immense importance for the commercial success and the ongoing digitalisation of our bank.
These solutions contain all of our products and services such as credit cards, instalment loans, instalment purchases and call money investments.
Our Strategic Analytics Team develops, maintains and works on strategies to optimise profit within the business objectives and risk appetite constraints.

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Benefits

Discover the different benefits we offer to colleagues in Barclays Europe.

Arena tickets

As a name sponsor of the Barclays Arena, we offer each of our employees the opportunity to receive up to 8 tickets per season for various events.

Employee credit

As a Barclays employee, you can apply for credit cards that are exempt from annual fees or take advantage of installment loans with a fixed special interest rate.

Community days

Each employee receives two paid days off per year to volunteer in their communities.

Personal Development

Barclays offers employees the opportunity to further develop according to their individual strengths. For example, during a varied training programme or an internal internship in another area. Solutions can be found for different situations with our flexitime model and part-time employment offers, as well as sabbaticals. In addition, we actively promote international cooperation with colleagues from different countries.

Flexible budget

Barclays offers a flexible budget for individual needs, which is either paid out directly with the salary or can be used for specific purposes (e.g. parking, capital-forming benefits, deferred compensation for retirement provision).

Company pension

Barclays pays a high share for a company pension plan; only a small personal contribution is mandatory. Barclays also subsidises employee-funded pension plans in the form of deferred compensation. This means tax advantages compared to payments into private life or pension insurances.

Diversity makes us stronger

The personal backgrounds of all colleagues are just as diverse as the tasks they deliver. We strongly believe that being a diverse, inclusive and equitable employer makes us better for our customers, clients and colleagues. That's why we promote diversity, equity and inclusion throughout the company and support all colleagues in reaching their full potential at all times. We offer flexible working time models, hybrid working and many other benefits.

Rich in possibilities

Barclays is a bank. However, the education and skills we are looking for are more diverse than you might think. We are looking for new colleagues for a variety of roles, with opportunities to develop yourself. From Customer Service, Product Management, Marketing, Legal & Compliance to IT and Digital Transformation: you can help shape the future of payment and finance.

Meet our people

There are no limits to development at Barclays. Learn more about our employees' success stories and their journey at Barclays. You too can become part of this special company culture.

“What I appreciate most is that if you are open-minded and recognise opportunities, you never do the same thing at Barclays in any given year. You can always tackle new topics proactively and thus advance yourself and the company. My manager actively supported me here and accompanied my development.”

Christina,Head of Customer Campaign

Christina,Head of Customer Campaign

I started out in the classic way. I studied business administration, then got into management consulting, and joined Barclays as a Business Design Analyst in 2014. I did the Scrum Master [course] and had a lot of fun driving scrum forward for two years. This caught the eye of another department and I was advised to apply to Sales & Quality as a Team Leader. So I got my first team responsibility with 15 employees, with whom I achieved a lot - for us and our customers. My manager and the HR department actively supported me here and accompanied my development.

In addition, while I was working, I completed a two-year course of study and received a scholarship for the Young Women Leadership programme. Human Resources was actively supportive here and I was able to move to the team leader position at Commercial Marketing. I then spent one year leading one of the most important projects at Barclays for the marketing division. Today, I'm a Team Leader in Customer Campaigns.

“My career at Barclays has already been very much defined by my mentality and proactivity. The mix of curiosity to learn new things and the ability to step out of my comfort zone and take advantage of opportunities has defined my career - and Barclays has supported, encouraged and promoted me in this.”

Denise, VP Digital Customer Service Transformation

Denise, VP Digital Customer Service Transformation

I started at Barclays as a temporary employee in Application Processing in 2002. I liked the company, the work was fun, and a position became available. I applied and took the job. My curiosity for new things at Barclays was piqued – I wanted to grow with the company. I then took the opportunity to move into dunning Customer Service and had my first contact with marketing. And I wanted more. So I went for evening studies in Marketing Communications, plus a marketing internship with Barclays’ support. Setting up and expanding online marketing sales became my passion.

Being actively involved and taking on additional responsibility and tasks helped me make it to the manager level. With renewed motivation, I added a Business Administration degree and a bachelor's degree to achieve my further goals. Now, I work in the COO area with my own team and can shape digital transformation.

“Is it possible to reconcile family and career? At Barclays, I've found the perfect employer. For the past seven years, it's been an ideal fit. I can take care of the family, advance my career at Barclays, and I've even been able to get a second degree on top of that.”

Konstantin,Head of Commercial Optimisation

Konstantin,Head of Commercial Optimisation

My tasks at Barclays are always an exciting challenge for me. At its core, I deal with the question: How can the bank's earnings potential be increased? Since I studied Business Administration and I’m interested in business processes at banks, the current job is right up my alley. It's all about interest rate adjustments or optimising the product range. I started at Barclays in the change area as a Business Design Analyst in 2013. There I worked with many departments and got to know the system and process infrastructure in detail.

This allowed me to lead many exciting, innovative projects. For example, the digitisation of the application process. In 2014, I moved to Product Management, where I managed exciting projects in the Loans and Deposits department. Five years later I had the opportunity to build a new Product Management team in 'Commercial Optimisation'. We are a great and successful team and are launching many new measures. At Barclays, you can take your development into your own hands and get the appropriate support and encouragement from your line managers. This also allowed me to complete my master's degree at the Open University Hagen in parallel and spend time with my family.

“I’ve been very lucky in my career at Barclays. But I’ve also earned it. If you want to develop, it’s important to think outside the box in your line of work. In my case, that was interdisciplinary exciting projects and that I built up a network across the different departments.”

Timo, Senior Manager Financial Crime Compliance

Timo, Senior Manager Financial Crime Compliance

Coming to Barclays as a trained cook. Sounds unusual. But it’s a fit. After working as a chef, I wanted to study and got a student job in the Fraud department in 2009. I enjoyed that a lot and was fully committed. My team leader, who was in the process of building a new team, asked me if I would like to do more. I did. After a year, the student job turned into a permanent position. Next came a big project where I worked very well with an English colleague.

Then I got another offer from a team leader. Here it was about customer communication in cases of fraud and the whole process documentation. At this job, the Compliance department noticed me and I got the chance to take a job there. I still work here today and take over responsibility for financial crime prevention.