Customer Service Advisor

Customer Service Advisor 
Jersey

As a Barclays Customer Service Advisor, you will have an opportunity to act as the first point of contact for our International/Offshore clients, your role will be to provide a confident, professional and knowledgeable manner at all times to ensure their needs are met. You will also be liaising with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

•    Performing customer services for International/Offshore clients by telephone, email, online banking and written 
•    Working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues who share our purpose and values
•    Actively participating in citizenship activity that contributes to the wider Client Services world in which you work  
•    Participating fully in team meetings and huddles, being proactive in sharing new ideas of how to improve things for the team and for customers
•    Putting yourself in the customer’s shoes and understanding how everyday products and services can help our customers now and in the future
•    Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand 

What we’re looking for:

•    Previous customer service skills and experience
•    Good communicator and ability to form professional relationships
•    Ability to effectively plan and organise
•    Effective decision making

Skills that will help you in the role:

•    Previous knowledge/experience within Financial Services would be beneficial 
•    Computer literate and have proficient keyboard skills

Where will you be working?

We have two offices in Jersey situated in the heart of St Helier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5 minute walk to the beautiful harbour with numerous sea view restaurants and bars. Barclays in Jersey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group.

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