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Product Owner

Pune, India

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Date live: 05/14/2025

Business Area: In Business BSS

Area of Expertise: Product Development & Management

Contract: Permanent

Reference Code: 90392691

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Barclays Product Development & Management

In a role in Product Development & Management, you'll oversee our entire product lifecycle. Your responsibilities include gathering and prioritising product and customer requirements, defining product vision, and ensuring successful delivery and ongoing performance.

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Join us as a " Product Owner" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with “Data Analytical & strong Business Knowledge”, as well as job-specific skillsets.

To be successful as a "Product Owner ", you should have experience with:

Overall purpose of role

The Product and Proposition Manager is responsible for the management and development of existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys. The role holder will develop the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues, and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

Accountabilities

  • Demonstrate a good understanding of the Bank’s Customer Strategy, in order to support in delivery of this Strategy, by designing and developing solutions that are tailored to customers’ needs.
  • Build extensive knowledge of products and services used across applicable Product and Proposition teams, as well as a good understanding of the financial services industry (and relative positioning of the company’s products and services), and use this knowledge when developing products and services
  • Define the priorities for delivering the outcomes needed to deliver the Strategy and lead execution of the priorities
  • Ensure appropriate Service Level Agreements are in place with operational teams and monitor performance against these Agreements, supporting the business to resolve operational service issues as they arise.
  • Contribute ideas as to how Barclays can respond to disruption from new business models, including disruptive models enabled by new Fintech developments.
  • Leverage partnerships with teams across Barclays to understand and optimize the operational model to deliver good customer outcomes, efficiencies in the business and reduce the cost of operating the business.
  • Advise and influence decision-makers using data, evaluative judgement and comprehensive understanding of the products and services within the team’s remit.
  • Possess strong awareness of, and be able to apply, the regulatory and legal requirements needed to maintain product/service integrity and manage risk in the team by creating reliable and sustainable solutions for mitigating risk; resolving audit findings; reporting at relevant governance fora; making timely escalations and adhering in all ways to the Enterprise Risk Management Framework.

Essential Skills/Basic Qualifications:

  • Customer Focus - Ability to identify, articulate and strongly advocate for customer needs creating customer experiences aligned to business outcome
  • Digital Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognizes the importance and impact of digital transformation on the bank.
  • Product Knowledge - Understands the bank's products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs.
  • Stakeholder Management - Proactively, systematically and effectively manages stakeholder relationships both within and outside the bank. Sets clear expectations and analyses stakeholder(s) needs in order to successfully deliver the bank's desired outcomes.
  • Decision-Making - Understands the need to balance careful evaluation and judgment of situations with timely decision-making.  Considers all options, applies rational thinking and selects the best path forward in line with the interests of the bank, customers and colleagues.
  • Collaboration - Understands how to work with others and why this is important. Invests in the shared success of the group and prioritizes the needs of the collective. Respects the contribution of others and ensures everyone feels heard and valued
  • Risk Management - Understands governance, risk and control principles, and uses them to inform decision making, problem solving and opportunity assessment. Proactively identifies and manages risk by adhering to the bank's Risk and Control Framework and taking oversight and/or accountability for mitigating risk

Desirable skills/Preferred Qualifications:

  • Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations. Effectively uses available resources (e.g., people and technology) and strives for excellence.
  • User Experience Design - Knowledge of user experience design tools and techniques. Utilizes these tools and techniques in order to design and build products / applications / services that are positively perceived and accessible to all users.
  • Commerciality - Understands how the bank operates in order to be successful, profitable and serve the needs of clients and customers. Demonstrates awareness of key business concepts, tools and processes and recognizes how they apply to Barclays.
  • Product Design Life Cycle - Knowledge and application of the product design life cycle; the ability to design and produce deliverables using appropriate methodologies in a range of scenarios across the bank.
  • Analytical Thinking - Applies tools and techniques to gather, process and analyze information using various sources and different perspectives. Recognizes the significance of exploring and dissecting information in order to tackle tasks, decisions or issues.

This role will be based out of Chennai.

Purpose of the role

  • To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. 


Accountabilities

  • · Development of customer level strategies & solutions that are tailored to customers’ needs.
  • · Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
  • · Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
  • · Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
  • · Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
  • · Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
  • · Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
  • · Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.



Assistant Vice President Expectations

  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.


All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

An innovative hub

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Working better together

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

An amazing place to work

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
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Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more