Skip to main content

?
Helpdesk
Click here to connect with our resourcing helpdesk team

Service Support Manager

Knutsford, United Kingdom

Apply for job

Date live: 11/18/2024

Business Area: Customer Digital and Data

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000014373

Apply for job

Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

See your commute

Explore location

Join us as Service Support Manager at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as Service Support Manager you should have experience with:

  • Strong analytical and problem-solving skills across the change governance life-cycle
  • Solution identification and effective implementation
  • Strong Stakeholder Management and communication skills

Some other highly valued skills may include:

  • Ability to Identify key issues with change/project quality.
  • Ability to manage and prioritise effort across multiple projects concurrently
  • Previous working experience of Jira, Aternity, and Riverbed

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The location of this role is based in Knutsford, United Kingdom

Purpose of the role

To ensure that services provided by BX, or third parties are delivered in compliance with Barclays Policy and Standards and meet contractual agreements relating to cost quality and control.  

Accountabilities

  • Identification of improvement areas within service delivery processes and procedures to remain efficient.
  • Collaboration with various teams to promote alignment between service delivery solutions and the bank's objectives.
  • Execution of training and support initiatives to improve the service quality provided by colleagues.
  • Collaboration with stakeholders to communicate service delivery performance and any resolve any potential issues.
  • Development and maintenance of service level agreements (SLAs) by conducting regular reviews to ensure they remain relevant and effective.
  • Management and monitoring of the banks operational team, through the utilisation of data and technology and the alignment of SLAs and KPIs, to ensure that service level agrees are met.
  • Implement BX and / or Third-Party Service Management in compliance with Barclays policy and Standards, escalating variance or issues in accordance with governance requirements.

Assistant Vice President Expectations

  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Manchester

Barclays Knutsford is a world-class campus in the heart of the Cheshire countryside, and at the centre of our global operations. The place where it all happens. The place where we deliver the technology, security and customer care that our personal and corporate banking customers rely on 24/7/365.

Our redeveloped campus offers state-of-the art, collaborative workspaces set within 64 acres of lush gardens and surrounded by wildlife.

To ensure our campus is accessible to everyone, we offer a shuttle bus from the local bus, tram, and train stations on weekdays.

There are endless opportunities to socialise, pursue personal interests, visit the onsite gym, or join one of our many clubs and groups.

We run amazing experiences, from firework displays to gigs, diverse celebrations and art & crafts sessions. There’s something for you.

This is Barclays Manchester

Barclays Knutsford is a world-class campus in the heart of the Cheshire countryside, and at the centre of our global operations. The place where it all happens. The place where we deliver the technology, security and customer care that our personal and corporate banking customers rely on 24/7/365.

A workplace like no other

Our redeveloped campus offers state-of-the art, collaborative workspaces set within 64 acres of lush gardens and surrounded by wildlife.

Your commute

To ensure our campus is accessible to everyone, we offer a shuttle bus from the local bus, tram, and train stations on weekdays.

Much more than work

There are endless opportunities to socialise, pursue personal interests, visit the onsite gym, or join one of our many clubs and groups.

Immersive events

We run amazing experiences, from firework displays to gigs, diverse celebrations and art & crafts sessions. There’s something for you.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.  

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

Related content

Related Jobs


Client Support Specialist

Knutsford (United Kingdom)

18 Nov
Client Specialist Support Analyst

Knutsford (United Kingdom)

12 Nov