Specialist Customer Care

Specialist Customer Care  
Glasgow
Salary - £26,500 per annum plus excellent benefits including: Private Medical Care, GP services, Life Insurance, Pension Contribution, 25 days holiday allowance plus bank holidays, with the option to buy holidays, plus many more benefits

Shift - 35hrs per week, rotating between 8am-8pm Monday to Saturday

As a Barclays Specialist Customer Care, you will be making a difference to the lives of our customers. In each interaction, you will provide the customer with that personal touch, demonstrating support, and working with them until all their needs are met. If you are a great listener and truly care about people, this is the role for you. Full training will be provided, and you will be placed within a supportive team who will guide you to ensure you have everything need to succeed as a specialist customer care colleague. 

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation.  We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?
•    Working as one team across multiple channels, personalising each interaction with a customer, and assisting with outcomes to best suit their needs
•    Assisting with customer requests whilst providing professionalism and empathy to ensure they are valued
•    Demonstrating knowledge of our processes/policies to ensure that customers are confident with our service
•    Decision making, knowing when to escalate where appropriate 
•    Analysing complex issues or customer queries and assimilate a wide range of information to fully comprehend cause, impact, and solution, to find the best solution for the customer 
•    Maintaining Customers records are accurately maintained and are up to date 
•    Working in a very high paced environment, reviewing relevant information, and making decisions and actions autonomously
•    Providing excellent customer service & responses on behalf of Barclays to create excellent an customer journey

What we’re looking for:
•    Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
•    A genuine passion for helping others with a customer centric mindset 
•    The ability to educate our customers on a range of products and services
•    Proven ability to adapt to systems and tools, using them to a high standard and can quickly adapt to different customer scenarios and life events and provide great customer outcomes 

Skills that will help you in the role:
•    Ability to work seamlessly as part of a team but also to their own initiative 
•    Proven ability to use Microsoft Office to a high standard
•    Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

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