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Chief of Staff, CPO

London, United Kingdom

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Date live: 16/09/2026

Business Area: Global Payment Services

Area of Expertise: Business Management

Contract: Permanent

Reference Code: JR-0000131154

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Barclays Business Management

Business Management guides and supports the effective management and governance of various business functions, aligning them with the strategic goals of Barclays.

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Candidate Profile

Experience

  • Experience operating within a Chief of Staff, Business Management, COO Office, Executive Office or similar leadership support role.
  • Experience supporting senior executives within large, complex organisations.
  • Strong background in governance, business management and organisational effectiveness.
  • Experience preparing executive-level presentations, briefings and committee materials.
  • Ability to manage multiple priorities and stakeholders within a fast-paced environment.

Leadership Capabilities

  • Exceptional stakeholder management and relationship-building skills.
  • Strong organisational and coordination capabilities.
  • Ability to influence and build credibility across a broad range of stakeholders.
  • Excellent communication and presentation skills.
  • Strong judgement, attention to detail and execution focus.

Personal Attributes

  • Highly organised, proactive and delivery-focused.
  • Collaborative and relationship-oriented.
  • Comfortable operating in ambiguous and evolving environments.
  • Resilient with the ability to manage competing priorities effectively.
  • Strong levels of professionalism, discretion and integrity.
  • Trusted partner capable of handling sensitive and confidential matters.

Desirable Experience

  • Experience within Payments, Corporate Banking, Transaction Banking or a related financial services environment.
  • Knowledge of regulatory, risk and governance frameworks within financial services.
  • Experience supporting newly formed teams, functions or organisational structures.
  • Familiarity with business planning, financial management and management information processes.

The Opportunity

Payments sits at the heart of the global economy and represents a significant area of growth and investment for Barclays.

This role offers a unique opportunity to work directly with the Chief Payments Officer during the build-out of Barclays' Payments capability. The successful candidate will help establish the governance, operating rhythms and Executive Office infrastructure that will support the function as it grows.

Working closely with senior leaders across Barclays, this role provides exceptional exposure, influence and development opportunities while contributing to the success of a strategically important area of the business.

Director, Chief of Staff to the Chief Payments Officer

Role Purpose

The Director, Chief of Staff to the Chief Payments Officer (CPO), will serve as a trusted partner to the CPO, helping to establish and manage an effective Executive Office as Barclays builds a group-wide Payments capability.

This is a highly visible role operating at the centre of the Payments leadership team. The successful candidate will support the effective running of the function through strong business management, governance, stakeholder coordination, communications and organisational leadership support.

Working closely with senior stakeholders across Barclays, the Chief of Staff will help ensure priorities are coordinated, leadership activities are managed effectively, and the Payments organisation operates with discipline, consistency and focus.

Key Accountabilities

Executive Office Leadership

  • Establish and manage an effective Executive Office for the Payments organisation.
  • Support the CPO in managing priorities, commitments, decisions and leadership engagement activities.
  • Coordinate leadership team meetings, offsites, governance forums and operating reviews.
  • Ensure actions, decisions and commitments are tracked through to completion.
  • Drive effective planning and organisation of leadership activities and business priorities.
  • Support the preparation of materials for Executive Committee, Board and senior management forums.

Communications & Executive Support

  • Develop high-quality presentations, briefing papers and leadership communications.
  • Support internal communications and employee engagement initiatives across the Payments organisation.
  • Coordinate leadership messaging and organisational updates.
  • Ensure senior stakeholder communications are clear, timely and aligned.
  • Partner with Corporate Communications and other teams where required.

Organisational Effectiveness

  • Support planning cycles, team objectives and organisational priorities.
  • Coordinate key deliverables and milestones across the Payments leadership team.
  • Assist in monitoring progress against objectives and commitments.
  • Identify opportunities to improve governance, processes and ways of working.
  • Help establish a strong operating culture within the Payments function.

Special Projects

  • Lead and coordinate ad hoc projects and leadership initiatives on behalf of the CPO.
  • Conduct research, analysis and briefing preparation to support decision-making.
  • Provide additional support on high-priority business matters as required

Director Expectations

  • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
  • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  • Escalates breaches of policies / procedure appropriately.
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  • Negotiate with and influence stakeholders at a senior level both internally and externally.
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
  • Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This role may be subject to enhanced governance arrangements. If successful, you may be required to comply with additional regulatory and compliance obligations, such as disclosure of personal trading activities and external interest/affiliations.

Further information on these requirements will be provided at a later stage of the process.

This is Barclays London

Our global HQ is in Canary Wharf, at the heart of London’s financial district. There are over 10,000 colleagues here – a hugely diverse workforce made up of the world’s best financial and tech talent. If you love the buzz of city life, this is the place to be.

Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities.

CoSpace is our drop-in co-working space, where networks are built, problems are solved collectively and our community is strengthened.

Our Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy.

Our new trading floors enhance communication, integrate sustainability, and support health and wellbeing through innovative design and British-sourced furniture.

This is Barclays London

Our global HQ is in Canary Wharf, at the heart of London’s financial district. There are over 10,000 colleagues here – a hugely diverse workforce made up of the world’s best financial and tech talent. If you love the buzz of city life, this is the place to be.

Supporting active commuters

Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities.

Time to connect

CoSpace is our drop-in co-working space, where networks are built, problems are solved collectively and our community is strengthened.

Wellbeing in focus

Our Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy.

Advanced trading floors

Our new trading floors enhance communication, integrate sustainability, and support health and wellbeing through innovative design and British-sourced furniture.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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