PBWM GTSM APAC Lead

Pune, India

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Key information

Date live: 04/22/2026

Business Area: Group Technology Service Management

Area of Expertise: Technology

Contract: Permanent

Reference Code: JR-0000104016

It’s happening at Barclays.

Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers.
We are shaping the future of financial technology.
Why not join us and make it happen here?

Where will you be located?

Explore location

Purpose of the role

APAC lead for GTSM, PBWM.

Key Accountabilities

Lead and oversee IT/Application Support services within a large, regulated enterprise, ensuring alignment with industry standards—preferably in PBWM.
Own and manage end-to-end Run the Bank (RtB) service delivery for complex, business-critical applications, focusing on service availability, stability, and minimizing customer impact.
Drive continuous improvement across Incident, Problem, Change, Release, and Major Incident Management, transitioning operations from reactive to proactive and predictive models.
Lead large, globally distributed teams with a focus on talent development, succession planning, capability building, and adoption of modern skills.
Oversee financial and capacity management processes, including budgeting, vendor relationship management, service cost optimization, and demand planning.
Drive transformation of operating models toward product-aligned support, self-service solutions, automation, and outcome-based service delivery.
Support Singapore business hours through flexible working patterns as required by operational needs.

Essential Skills/Basic Qualifications:

17+ years of progressive IT / Application Support leadership experience, with significant time operating at senior manager or director level in a large, regulated enterprise environment (Banking / Financial Services preferred).
Proven ownership of end to end Run the Bank (RtB) services for complex, business critical application estates, ensuring availability, stability, and customer impact resilience
Deep expertise across Incident, Problem, Change, Release, and Major Incident Management, with a demonstrated ability to mature services from reactive operations to proactive and predictive models.
Strong leadership in service resilience and operational continuity, including disaster recovery, system recovery planning, regulatory resilience testing, and audit ready assurance.
Executive level stakeholder management capability, with the ability to engage credibly with CIOs, senior technology leaders, regulators, and business executives, translating technical risk into clear business outcomes.
Experience establishing and operating robust governance frameworks, covering risk, controls, regulatory commitments, compliance obligations, and internal/external audits.
Demonstrated success in leading large, globally distributed teams, including talent development, succession planning, capability uplift, and modern skills adoption.
Strong financial and capacity management acumen, with experience managing budgets, vendor relationships, service cost optimization, and demand planning.
Track record of driving operating model change, shifting teams toward product aligned support, self-service, automation, and outcome-based delivery.
Roles requires working pattern to support Singapore business hours.
Ability to operate in a senior leadership on call / escalation role, providing calm, decisive leadership during major incidents and high severity production events.

Desirable skills/Preferred Qualifications:

Practical application of Site Reliability Engineering (SRE) concepts, including service metrics, reliability objectives, and proactive stability improvements.
Experience driving observability and event/alert reduction initiatives, including monitoring rationalization, alert quality improvement, and MTTR reduction.
Hands on exposure to cloud hosted and API driven platforms, particularly AWS based services, and distributed architectures.
Strong appreciation of automation and AI/GenAI enabled service management, using tooling to reduce toil, improve predictability, and scale operations.
Familiarity with Unix/Linux environments, databases, and enterprise middleware, enabling credible technical challenge and architecture discussions without being hands on.
Experience partnering closely with Engineering, Architecture, and Platform teams to influence design for support and resilience by design outcomes.
Exposure to transformation programs leveraging process intelligence / process mining, or similar data driven operational optimization approaches.
Global delivery experience, including managing teams across multiple geographies and time zones with strong cultural and operational alignment.
Proven change leadership mindset, with experience embedding continuous improvement, learning culture, and modern service management practices.
Formal certifications such as ITIL (Expert or Managing Professional), SRE, cloud certifications, or leadership development programs.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Who succeeds in
Tech at Barclays?

For a career with us, you need to be prepared to take big steps forward, curious to face the challenges ahead, and driven to focus on the outcomes. We need people with the Barclays mindset to make it happen here.

What you'll get in return

Competitive holiday allowance

Life assurance

Private medical care

Pension contribution

Our technology

Supporting our 48 million customers and clients worldwide takes a lot of forward thinking. It means harnessing technology to support the economy. It means making a difference to people’s lives. And it requires the maintenance and development of a global, technological infrastructure. At Barclays, technology helps us keep transactions moving, manages data, and protects our customers. Join a world where your work creates unique moments of impact. Make it happen here.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

This is Barclays Pune

An innovative hub

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Working better together

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

An amazing place to work

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

Make it happen at Barclays

Our teams are always evolving - creating new solutions that make a real difference for customers and clients. Watch the video to hear how our colleagues describe their careers at Barclays and imagine where yours could take you.