Relationship Manager

Singapore, Singapore

Apply for job

Date live: 08/30/2024

Business Area: Markets Post Trade

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000001133

Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

See your commute

Explore location

As a member of the servicing team, you will have a chance to work closely with the Relationship Team to lead the delivery of exceptional service to a portfolio of financial institutions and non-bank financial institution clients. You will work in conjunction with the Relationship Director and Relationship Support Managers to enhance client relationships through proactive care, operational risk management, and product knowledge, thereby identifying sales opportunities that enhance service delivery. A working knowledge of SWIFT and ISO 20022 payment flows is essential for this role. Additionally, you possess excellent communication both verbal and written, in English and Mandarin.

Purpose of the role

To provide escalation support to Markets Operation’s differentiated clients, while supporting proactive outreach and support activities.

Accountabilities

Provision of support and advice to Markets Operation’s differentiated clients by responding and resolving escalations efficiently and proactively sampling clients for feedback on service.
Collaboration with various stakeholder groups including trading & sales, and Operations teams to meet the client's needs.
Proposal of new processes and procedures through monitoring and analysing client activities to identify opportunities for improvement.
Collaboration across functional projects and initiatives to support the broader Markets Operations team.
Regular relationship engagement to ensure understanding of / alignment with client’s strategic priorities.

Assistant Vice President Expectations

Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Singapore

Barclays has been a strong presence in Singapore for over 50 years. Our office is carefully designed to optimise the well-being of our colleagues. The center itself is an integrated live-work-play development, with shops, restaurants, gyms and an alfresco dining area.

Located in Marina Bay, you will have convenient options to commute, excellent views, and access to a range of amenities.

We’re utilising cutting-edge technology to deploy eco-friendly facilities like a eco-farm to cultivate fresh produce in our office.

Singapore is one of the wealthiest and safest cities in the world with low crime rates and zero corruption.

Our colleagues here in Singapore come from all around the world to create a richly diverse, wholly inclusive environment.

This is Barclays Singapore

Great location

Located in Marina Bay, you will have convenient options to commute, excellent views, and access to a range of amenities.

Sustainability and innovation

We’re utilising cutting-edge technology to deploy eco-friendly facilities like a eco-farm to cultivate fresh produce in our office.

A great city to live in

Singapore is one of the wealthiest and safest cities in the world with low crime rates and zero corruption.

A vibrant community

Our colleagues here in Singapore come from all around the world to create a richly diverse, wholly inclusive environment.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.

Learn more

What you'll get in return

Competitive holiday allowance

Life assurance

Private medical care

Pension contribution

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

Your assessment

Covering your behaviours and ability at work.

Your interview

Exploring your past experiences and skills.

Next step

We’ll request additional information so that you can complete our screening process

How to Apply Read our FAQ's

Working flexibly

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professionaC8l needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information