Skip to main content

?
Helpdesk
Click here to connect with our resourcing helpdesk team

Platform Management & Delivery Lead PBWM Chief Operating Office (COO)

Geneva, Switzerland

Apply for job

Date live: 03/05/2025

Business Area: Private Bank Processing

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000037285

Apply for job

Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

See your commute

Explore location

N/A

­­­­­­­­­­­­­­­­­­Overall purpose of role

The role holder will take a leading responsibility for delivery implementation & execution of the Regional COO activity (including Technology, Operations & Products) for Private Bank Wealth Management on an end-to-end basis, to deliver a high-performance business. The role requires a comprehensive understanding of the regulatory environment, framework and operational concepts & principles which govern the Private Bank business in Switzerland. They will work closely with key PBWM stakeholders to define and execute the Private Bank & Wealth Management COO vision and strategy to support the growth aspirations of the Barclays PBWM business, focused on building a robust and scalable business to meet / exceed near and long-term goals around our Client, Colleagues, Citizenship, Conduct and Company value statements.

Responsibility for the implementation of effective Platform procedures and practices, benchmarked to the highest level of global standards, maintaining sound risk management; delivering great client service whilst ensuring that control and financial crime measures are held to the global standard. The role will be focused on building increased efficiency and optimisation across the existing operating platform to deliver outstanding client and colleague centric journeys.

Key Accountabilities

  • Responsibility for supporting effective cost budgeting and control; head count management and for ensuring that fixed and varied costs are managed appropriately in line with business requirements. 
  • Lead and structure Regional COO through strategic change working collaboratively with colleagues across the COO and PBWM Business, and through governance of outsourced functions (BX). Ensure that all activities are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
  • Key enabler for the delivery of specific projects as identified by the business, some centrally and some locally. 
  • Platform owner for all systems, processes and procedures across the Platform and spanning the Client Journeys on an end-to-end basis; Onboarding, Investments & Advice, Credit, Digital and Colleague.
  • Transitioning from a product led to client journey led model. Responsibility for creating a customer and client focused organisation and culture, with simpler journeys, continuous innovation, and omni-channel experience with an Agile approach. 
  • Developing and nurturing skills and capabilities within the function so that all colleagues have the tools, techniques, and frameworks they need to be client focused on every interaction. 
  • Managing risk and controls effectively and collaborating across Barclays to design and embed controls in the right way. Championing a culture where all colleagues understand and follow the Barclays Risk Management framework, taking personal accountability for ensuring that processes, risks, and controls are applied in a way that achieves positive outcomes for the bank, its customers, and its clients. 
  • Deliver Regulatory, Risk & Control Management and remediation activities, records management, Business Continuity Management (BCM), Know your client (KYC), Anti Money Laundering (AML), investment services, client reporting service levels, appraisal, reporting and tracking Risk Events and Control Log.
  • Ensure delivery of processes and its resources, lead interactions with other functions to achieve the defined functional strategic objectives. Expected to ideate, lead and deliver solutions on process improvement and eliminating recurring issues.

Stakeholder Management and Leadership

  • Provide support to the PBWM COO & Barclays Switzerland Management Team in the delivery of the operational objectives, ensuring a smooth, effective, and compliant operation of the business environment. 
  • Collaborate with the PBWM business & other stakeholders to understand client and business needs, incorporating feedback into the PBWM COO strategic objectives. 
  • Provide leadership and support as well as strategic guidance where required, of the wider business objectives and goals.
  • Contribute to local, regional and global Operations teams, including outside of specific subfunction.
  • Collaborative leadership, promoting a cross-functional approach to achieving organisational objectives.
  • Achieving timeliness, consistency, quality, completeness, and accuracy in reporting to stakeholders 
  • Role holder will represent PBWM / PBWM COO when dealing with internal and external auditors and regulators where required, being the accountable executive for any relevant audit/regulatory deliverables. They will also have oversight of the external relationships maintained across the franchise such as contractual and outsourcing arrangements. 
  • Driving a cultural transformation to introduce new perspectives into design and decision making. Embedding a continuous improvement mindset. Collaborative leadership, promoting a cross-functional approach to achieving organisational objectives. 

Decision-making and Problem Solving

  • Promote, encourage the identification of opportunities for process optimisation and efficiency gains, collaborating with various departments to streamline workflows and enhance overall organisational effectiveness. 
  • Promote, enable and support PBWM COO to achieve its 3-year strategy to enable significant, sustainable growth of the PBWM franchise.
  • The role must operate both within the global structure and locally with the ability to evaluative, make judgement and execute. Given the cross functional and broad business in location, the ability to deal with complex and numerous issues through to resolution is critical.
  • Driving & enabling increased productivity with a customer and client first mindset. Be client obsessed at all times across all tasks and deliveries. 
  • Support the business to deliver improvements in client satisfaction scores and help provide management information to monitor and evidence improvements.
  • The role holder will have the ability to foresee and solve problems using a rational approach and by taking ownership of problems, adopting a mature, commercial approach to all tasks. They will operate across a complex cross-booking, multi-location focused operating model. Role holder will need to constantly be mindful of navigating all jurisdictional regulatory bodies across all applicable booking locations and evolving cross border considerations. 

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you & your teams do.

Person Specification

  • Promoting a culture of inclusion and diverse perspectives, where collaboration is seen as essential for the achievement of shared objectives and agendas.
  • Setting a clear vision where business areas and functions understand their contribution to the future success of the organisation.
  • Creating an open culture, in which understanding own strengths and development areas is actively encouraged and valued. Supporting a culture where the development of people skills is given the same priority as technical skills.
  • Strong understanding of relevant and up-to-date, technical knowledge, applications, techniques and changing regulatory environment and its impact on Operations in the Switzerland Private Bank market and globally.
  • Setting challenging objectives for personal, team and functional improvement and holding others to account in delivering these
  • Taking the lead in driving succession planning, ensuring the organisation retains and develops the key talent needed for the future.
  • Creating and maintaining a culture in which trust and mutual respect are valued, challenging people and systems that do not support this. Using complex influencing strategies and conveying a strong vision to achieve results and obtain buy-in across the organisation.
  • Promoting a culture in which the needs and perspectives from a wide range of stakeholders and partners are at the forefront of decision making.
  • Shaping and driving a culture of review and improvement across the organisation. Striving to continually improve business processes that impact positively on the business and uphold the values.
  • Setting the standards of, and assumes accountability for, performance required to achieve the organisation’s future goals and priorities. 
  • Acting as a catalyst for change and inspiring confidence in stakeholders with the quality and conviction of their vision, building support and sponsorship at all levels and ensuring the need for change is embedded across the organisation.

Essential Skills/Basic Qualifications:

  • The ideal candidate will have a successful and extensive track record working in a financial services institution with strong evidence of career progression and high achievement. In addition, it is preferred that candidates have a strong academic record.
  • Sound knowledge of the operational procedures and regulatory requirements of a Global Private Bank and Wealth business, ideally in Switzerland or significant experience in a banking operations role.
  • Language skills: The right candidate will have strong relationship building skills, senior management exposure and excellent communication skills are an essential requirement. Excellent command of the English language with strong written and verbal communication skills is crucial.
  • The successful candidate will be an action-orientated, proactive individual and a structured thinker with an appreciation for political sensitivity with the ability to multi-task in a high-pressure environment.
  • The ideal candidate will demonstrate self-motivation, logical thinking, influencing and presentation skills and an ability to communicate with ease and credibility with senior leaders. Collegiate with a strong team approach and ability to network and build relationships across teams will be very important.
  • Able to operate in a highly matrixed and business-technology engagement to engender support, foster partnerships with the business and be seen as a strong service provider.
  • The individual must also possess inspirational leadership skills, to establish, motivate and manage a high performing team.

Desirable skills/Preferred Qualifications:

  • Leadership and Communication
  • Operational Excellence

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

Related content

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more