Data Operations Lead

Chennai, India

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Key information

Date live: 04/25/2025

Business Area: Physical Operations

Area of Expertise: Technology

Contract: Permanent

Reference Code: JR-0000046217

It’s happening at Barclays.

Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers.
We are shaping the future of financial technology.
Why not join us and make it happen here?

Where will you be located?

Explore location

Join us as a "Data Operations Lead" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with SQL and Unix, as well as job-specific skillsets.

To be successful as a "Data Operations Analyst", you should have experience with:

Developing and managing your campaigns

Proactively monitor and track the outcome of scheduled processes daily (Monday – Friday 8am – 4pm) with issues expected to be raised within an hour of detection and on same day.
Operate the scheduler change process, including tracking new requests, confirming all governance steps have been performed, and then deploying changes into the scheduler in a controlled way.
In the event of process failures being detected, promptly communicate this to stakeholders, then perform any agreed action to remediate this issue.
Continuously maintain documentation for processes that support the scheduler, for instance the program and specification documentation.
Where required of our area, coordinate the capture of information needed to provide a collective response to impact assessment requests from infrastructure teams.
In the event of issues being caused by infrastructure, lead the raising of incidents to platform support teams, and regularly communicate progress and outcomes to stakeholders.
Perform all steps as set out in role process documentation for scheduler management.

Stakeholder Management

Main stakeholders are the Customer Targeting team within Customer Communication Delivery, with the expectation that you support the team through accurately and promptly dealing with scheduled process queries and issues.

Other stakeholders are the multiple support teams we rely upon for the platforms and tools that the team use to execute customer communications. You’ll need to contact them whenever their support is needed with an issue.

On occasion you may need to communicate with processes owners in Barclays UK .

Decision-making and Problem Solving

If a problem is found with a scheduled process then evaluation of the issue and root cause identification should be performed quickly before escalating to the process owner or Team Lead(s), ideally with a recommendation of how to resolve the issue.

It’s important that this evaluation considers a range of possible causes and considers whether multiple issues in a short time could be linked to a common root cause.

Person Specification

Excellent attention to detail.
Well organised and diligent when updating documentation.
Strong written and verbal communication skills with the ability to communicate technical information in a clear and appropriate way to colleagues who may not have the same understanding, as well as share relevant information or updates with the team.
Ability to problem solve and work under pressure
Able to build effective and respectful working relationships with colleagues and other teams across geographies and as part of virtual teams. Speaks up to ensure that team processes and controls are followed.

Basic/ Essential Qualifications:

Strong planning, organisational, and stakeholder management skills
Good analytical and problem solving skills.
High attention to detail and quality of work.
Knowledge and practical experience with SQL syntax and logic

Desirable skillsets/ good to have:

Practical experience with working with schedulers, such as Unix CRON or Tivoli’s Dynamic Workload Console (TWS)
Practical experience with Teradata or Hadoop databases, ideally in a commercial environment.
Practical experience with SAS or R programming languages, ideally in a commercial environment.
Microsoft Excel to an advanced level.

This role will be based out of Chennai.

Purpose of the role

To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements.

Accountabilities

Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints.
Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.
Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.
Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
Management of change requests and communication with stakeholders throughout the project lifecycle.
Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Who succeeds in
Tech at Barclays?

For a career with us, you need to be prepared to take big steps forward, curious to face the challenges ahead, and driven to focus on the outcomes. We need people with the Barclays mindset to make it happen here.

What you'll get in return

Competitive holiday allowance

Life assurance

Private medical care

Pension contribution

Our technology

Supporting our 48 million customers and clients worldwide takes a lot of forward thinking. It means harnessing technology to support the economy. It means making a difference to people’s lives. And it requires the maintenance and development of a global, technological infrastructure. At Barclays, technology helps us keep transactions moving, manages data, and protects our customers. Join a world where your work creates unique moments of impact. Make it happen here.

This is Barclays Chennai

Barclays Chennai is one of our key strategic locations. It’s home to over 5,000 talented and passionate Barclays colleagues, across Finance, HR, operational and technology functions ensuring the bank’s technology and infrastructure runs smoothly.

Our Chennai office is well-equipped with innovative technology. It’s designed to be a vibrant and unique working environment for all.

We’ve an onsite medical clinic staffed by healthcare professionals. Our campus also features wellness rooms for relaxation and meditation.

Based at the DLF Cybercity Chennai estate, you can get a shuttle bus for easy commuting. We also provide child care services.

Our office is close to a variety of great places to eat, socialise, shop and be entertained. Everything you need within easy reach.

This is Barclays Chennai

A workplace of the future

Our Chennai office is well-equipped with innovative technology. It’s designed to be a vibrant and unique working environment for all.

Your wellbeing

We’ve an onsite medical clinic staffed by healthcare professionals. Our campus also features wellness rooms for relaxation and meditation.

Your commute

Based at the DLF Cybercity Chennai estate, you can get a shuttle bus for easy commuting. We also provide child care services.

More than just a workplace

Our office is close to a variety of great places to eat, socialise, shop and be entertained. Everything you need within easy reach.

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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