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Process Architecture Lead

Glasgow, United Kingdom; London, United Kingdom

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Date live: 20/08/2025

Business Area: Wholesale Onboarding and Group FCO

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000066640

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Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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We are seeking a top-tier Lead in Business Process Architecture  with a strong emphasis on business architecture to lead the design, alignment, and optimization of the bank's processes across all layers of Process architecture, including IT architecture, digital architecture, and data architecture. This role is pivotal in ensuring that the bank's business processes are effectively engineered, reimagined, and managed for maximum scalability, time-to-business (STB), efficiency, and cost-effectiveness.

The role includes spearheading the end-to-end process optimization across Financial Crime control functions ensuring that every process and function is documented with a process landscape / optimized.

The ideal candidate will have deep expertise in Financial Crime activities and Business Process Engineering with an extensive track record in the banking sector. They must possess a profound understanding of core banking products and operations, spanning retail banking, corporate banking, risk management, and back-office functions. As part of the bank’s transformation leadership team, this role demands a blend of strategic leadership and hands-on involvement, working closely with a small, high-impact team to achieve transformative goals.

Key Responsibilities

Leadership

  • Oversee the development, implementation, and management of the  Process Architecture  framework, with a primary focus on business architecture.
  • Align all layers of Process architecture —business, IT, digital, and data architectures—ensuring seamless integration to support the bank’s strategic objectives.
  • Provide governance and guidance to ensure EA adherence across projects and initiatives maintaining consistency and alignment

Business Process Engineering and Management:

  • Lead the documentation, analysis, and re-engineering of the bank's business processes to optimize for speed, cost, and efficiency factoring in risks / controls and legal obligation around every process/ journeys
  • Develop and implement a structured approach to business process management (BPM), ensuring processes are scalable, measurable, and adaptable to change.
  • Collaborate with business units and technical teams to ensure that processes align with customer needs, regulatory requirements, and organizational goals

Process Architecture and Alignment:

  • Define and implement a robust business architecture strategy that integrates and supports the bank’s overall enterprise architecture framework.
  • Align business processes with IT, digital, and data architectures, ensuring seamless communication and data flow across all layers.
  • Work closely with product teams to design and implement processes for core banking services, including retail banking, corporate banking, risk management, and back-office operations.

Qualifications and Experience:

Core Expertise:

  • Extensive experience in Enterprise Architecture, with a specialization in Business Architecture and Business Process Engineering within the banking sector.
  • Proven track record of re-engineering and optimizing business processes for large financial institutions.
  • Deep understanding of IT Architecture and its interplay with business and data architectures.

Banking Knowledge:

  • Strong knowledge of core banking products and operations, including:
    • Retail Banking: Products, processes, and systems.
    • Corporate Banking: Lending, treasury, and trade finance operations.
    • Risk Management: Credit, market, and operational risk.
    • Back-Office Operations: Reconciliation, settlements, and compliance.

Leadership and Execution Skills:

  • Exceptional leadership skills with the ability to manage cross-functional teams and drive organizational change.
  • Strong hands-on capability to execute deliverables directly, working effectively with limited team resources.
  • Ability to navigate complex organizational dynamics and influence at all levels of the organization.

Industry Knowledge:

  • 12–15 years of experience in EA, BPM, and IT Architecture, with a significant portion of this experience in banking or financial services.
  • Familiarity with banking regulations, compliance standards, and industry best practices.

Soft Skills:

  • Excellent analytical and problem-solving skills, with a focus on driving results.
  • Strong communication skills, capable of articulating complex concepts to both technical and non-technical stakeholders.
  • Strategic thinker with a hands-on approach to execution.

Purpose of the role

To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. 

Accountabilities

  • Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
  • Participation in projects and initiatives to improve performance & optimisation   efficiency and effectiveness.
  • Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
  • Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
  • Identification of capacity creation in operations using data and Management Information.

Director Expectations

  • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
  • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  • Escalates breaches of policies / procedure appropriately.
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  • Negotiate with and influence stakeholders at a senior level both internally and externally.
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
  • Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Glasgow

Barclays Glasgow is the engine of the Corporate and Investment Bank, and Shared Technology, delivering vital services to clients across the world. With c.5,500 talented people in a whole range of roles, the work we do touches millions of lives every day.

Our campus is a safe environment for neuro-diverse colleagues or anyone who, from time to time, may need calm, controlled spaces.

We work hard to make our Glasgow campus a centre of citizenship, community integration and social impact. We make a real difference.

Our campus features excellent facilities such as our Fitness Suite, fitness classes, an on-site GP, a bicycle store and so much more.

Connect with your colleaguesJoin one of many clubs and societies like our working parents club, or catch up with your colleagues at our rooftop bar, The Beacon.

This is Barclays Glasgow

Barclays Glasgow is the engine of the Corporate and Investment Bank, and Shared Technology, delivering vital services to clients across the world. With c.5,500 talented people in a whole range of roles, the work we do touches millions of lives every day.

Designed for diversity

Our campus is a safe environment for neuro-diverse colleagues or anyone who, from time to time, may need calm, controlled spaces.

At the heart of the community

We work hard to make our Glasgow campus a centre of citizenship, community integration and social impact. We make a real difference.

Focus on health and wellbeing

Our campus features excellent facilities such as our Fitness Suite, fitness classes, an on-site GP, a bicycle store and so much more.

Connect with your colleagues

Connect with your colleaguesJoin one of many clubs and societies like our working parents club, or catch up with your colleagues at our rooftop bar, The Beacon.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more