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Travel & Expense Team – Regional Travel Manager Role - APAC

Mumbai, India

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Date live: 09/26/2025

Business Area: Procurement

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000071318

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Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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At Barclays, we don’t just adapt to the future – we shape it. Embark on a transformative journey as Travel & Expense Team – Regional Travel Manager Role - APAC, where you'll spearhead the evolution of our Travel team. We are seeking a highly experienced and detail-oriented APAC Corporate Travel Manager to ensure all Barclays travel in the region is delivered to a world leading, consistently excellent standard. Working closely alongside the appointed travel management company and online booking tool suppliers, to monitor and make improvements to the service delivery, including the development of KPI’s and SLA’s to accurately measure performance and extract additional value. Drive a program of continuous improvement, to enhance the colleague experience when making a booking or travelling on company business. You will work closely with senior leadership in the region, excellent communication, interpersonal and problem-solving skills are critical. You will be responsible for managing end-to-end travel and travel operations, including air travel, hotel accommodations, visa processes, and ground transportation, ensuring seamless operations and exceptional service delivery. In addition, supplier management, stakeholder engagement, technology oversight, and driving operational excellence while ensuring compliance with internal policies, GST reconciliation, and external regulations. In this highly strategic role, you will focus on optimizing costs, improving processes, enhancing traveler experiences, and managing Senior Management travel requirements with a high degree of confidentiality and accuracy. You will collaborate with the appointed travel management company (TMC) and online booking tool suppliers to monitor and improve service delivery by developing KPI and SLA frameworks.Given the complexities of APAC travel, including local regulations, tax implications (GST), and compliance requirements, this role demands a proactive and hands-on approach to delivering specialized oversight and operational excellence. 

Key Responsibilities:

  • Deliver best-in-class travel operations across the APAC region
  • Partner with the Global Operations Lead of Travel to implement global travel strategy and standards across APAC.
  • Engage directly with travelers, executive assistants, and internal stakeholders to resolve queries and ensure compliance with travel policies.
  • Foster excellent relationships with the Barclays user group and global travel teams, providing feedback and insights to enhance service levels.
  • Collaborate with the TMC and Online Booking Tool (OBT) on quarterly reviews to drive performance improvements.
  • Support incident response for travel disruptions (e.g., weather, security).
  • Provide end-to-end support for VIP and Executive Travel, ensuring real-time coordination and crisis management capabilities.
  • Ensure the travel operation is delivered to a best-in-class standard across all geographies
  • Develop deep relationships with the Barclays user and stakeholder groups, to ensure beneficial flows of feedback and instruction
  • Design and develop reporting mechanisms to monitor service levels and added value savings, including KPI’s and SLA’s, using automation to ensure ongoing consistency
  • Lead on the Barclays response to incidents affecting service, such as weather, security or industrial events 
  • Project oversight, working closely with Functions Technology to ensure all CTO requirements are met for any new technology or changes, affecting the TMC or OBT service
  • Ensure the travel operations remain aligned with the sustainability and diverse supplier initiative.

To be successful as the APAC Regional Travel Manager you should have:

  • Subject matter expertise in delivering operational excellence across the APAC and India regions.
  • Proven years of experience in corporate travel management, in financial services or large multinationals.
  • Proven ability to deliver exceptional service to colleagues and stakeholders across multiple geographies.
  • Excellent communication and stakeholder engagement skills
  • Strong financial acumen with experience managing large travel budgets.
  • Excellent vendor management skills, with a deep understanding of cultural and operational differences.
  • Empathy and cultural sensitivity while maintaining consistency in global Travel & Expense (T&E) programs.
  • Proficiencywith travel management systems, online booking tools (OBT), and expense platforms.
  • Strong acumen in corporate card programs and data -driven travel insights 
  • Ability to manage a wide range of responsibilities and project management simultaneously, as well as being able to respond to short term requests and service issues.
  • Proven experience in managing, developing and motivating regional teams, with specific responsibility for service delivery across APAC.
  • Hands-on experience in transformation and process simplification projects. Excellent communication skills and ability to influence.

Highly Valued Skills may include:

  • Candidates with experience in Banking, Finance Global Capability Centre preferred.

  • Good written & verbal communication skills.

  • Team leading experience of at least 7-10 headcount, required.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. 

The location of the role is Mumbai, IN.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

  • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
  • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
  • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
  • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
  • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
  • Compliance with all regulatory requirements and internal policies related to customer experience.
  • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
  • Management of attrition by working closely with HR in implementing retention initiatives for work force.

Vice President Expectations

  • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
  • If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
  • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
  • Manage and mitigate risks through assessment, in support of the control and governance agenda.
  • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
  • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
  • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
  • Adopt and include the outcomes of extensive research in problem solving processes.
  • Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

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