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KYC Training Manager - VP

Gurugram, India

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Date live: 05/29/2026

Business Area: Group Economic Crime COO

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000106750

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Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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Join us as a KYC Training Manager - VP at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions.

KEY RESPONSIBILITIES:

1. Training Design, Development & Governance

• Design and build high‑quality role‑based training modules in partnership with SMEs across CDDO when required.

• Create, maintain and continuously improve training materials to ensure alignment with current policies, procedures and regulatory standards when required.

• Own the annual global KYC compliance refresher training, liaising with Compliance & procedures to ensure regulatory accuracy and relevance.

• Ensure all content is clear, accurate, and pitched at the appropriate level.

• Ensure all governance and administration is carried out as per the SOP.

• Proactively review Training requests and support the Training team where required

2. Training Delivery & Facilitation

• Deliver engaging training sessions to large and diverse audiences across all CDDO teams.

• Lead and manage global induction for new joiners across global CDDO teams.

• Deliver training in response to new, amended, or decommissioned processes if required.

3. Stakeholder Engagement & Relationship Management

• Build strong relationships with stakeholders including Risk, Controls, Financial Crime, Training manager colleagues & Senior CDDO Management.

• Collaborate with teams globally, with particular focus on business partnering with teams in BXI.

5. People Leadership

• Lead the team of Training analysts.

• Ensure the teams capacity is efficiently managed for demand based on forecasted Annual reviews, current WIP management and volume.

• Support in the Training analyst skill development including ensuring the appropriate level of knowledge and skill to be accredited in Learning lab design.

• Perform qualitative and quantitative reviews of work completed by Training analysts.

6. Metrics, Reporting, Administration & Compliance

• Track, monitor and report completion of training across global teams where required.

• Ensure allocated Training tickets are updated in line with SOP.

• Complete qualitive 4 EYE checks when required.

• Complete required admin activity, such as mailbox management and ticket assignment as required.

• Produce weekly and monthly MI for Annual review metrics for reporting purposes.

• Ensure planning of Global induction is arranged at least one quarter in advance.

• Ensure all training activities comply with regulatory and policy frameworks.

To be successful as a  KYC Training Manager - VP, you should have experience with:

  • Domain Knowledge: Strong understanding of Corporate and Investment Banking onboarding and KYC processes, particularly from a global banking perspective.

  • Stakeholder Engagement & Relationship Management.

  • Metrics, Reporting, Administration & Compliance.

Some other highly valued skills may include:

  • AI Innovation: Ability to propose innovative applications of AI to improve business process efficiency.

  • Rapid Adaptability: Quick grasp of application/project landscapes and seamless integration into team dynamics.

  • Risk & Security Mindset: A foundational approach that prioritizes risk management, controls, and security considerations.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of Gurugram.

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. 

Accountabilities

  • Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
  • Monitoring the effectiveness of training programmes and making recommendations for improvement.
  • Identification of industry trends and developments to implement best practice in learning and development.
  • Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
  • Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
  • Identifying risk and issues internally within team and ability to escalate appropriately.
  • Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Assistant Vice President Expectations

  • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
  • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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