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AVP Change & Transformation

Noida, India; Gurugram, India

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Date live: 09/03/2026

Business Area: India COO Customer Care BUK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000078650

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Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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Step into a role of AVP Change & Transformation, where you will take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations.

You may be assessed on key critical skills relevant for success in role such as:

  • Ensure Product Alignment with Business Goals: Ensure that the product and its features are aligned with broader objectives, driving value and contributing to the organisation's overall strategy. Utilise market research, analysis of customer feedback and monitoring of industry trends to identify new products, features or enhancements. Ensure product outcomes contribute to strategic objectives including customer experience improvement, operational efficiency, risk reduction, capacity creation and business growth.

  • Communicate Product Vision to Delivery Teams: Clearly articulate the product vision and goals to the delivery teams, ensuring they understand, align and are inspired to deliver the business value and purpose of each feature or user story.

  • Create and Refine User Stories: Write clear, concise user stories with detailed acceptance criteria, refining them as needed to ensure the development team has all the necessary information to implement features successfully.

  • Agile Events: Participate in key Agile events such as sprint planning, daily stand-ups, sprint reviews and retrospectives to keep the team aligned and focused on delivering the product backlog.

  • Managing the Product Backlog: Responsible for creating, maintaining and prioritising the product backlog, ensuring the highest value features are delivered first based on business needs, customer requirements and organisational impacts, balancing risk mitigation and future-proofing against the product strategy. Prioritise opportunities that drive simplification, elimination of non-value-added activity, automation and scalable operational improvements.

  • Act as the Voice of the Customer & Voice of the Colleague: Continuously gather feedback from customers, colleagues and end-users to understand their pain points and ensure that the product meets their needs and improves their overall experience.

  • Acceptance Criteria Definition & Management: Review and accept or reject work completed by the development team during sprints, ensuring that all delivered features meet the agreed acceptance criteria and deliver business value.

  • Collaborate with Stakeholders: Work closely with stakeholders (e.g., customers, business leaders, operations, technology, control functions and transformation teams) to gather requirements, define product goals and ensure that the product vision aligns with business objectives.

  • Drive Transformation Outcomes: Lead cross-functional initiatives across Operations, Product and Technology to identify, prioritise and deliver opportunities for simplification, automation, AI-enabled change and end-to-end journey transformation, ensuring measurable business outcomes are achieved.

  • Monitor Product Performance and Iterate: Regularly assess product performance using KPIs and customer feedback, adjusting the product backlog and roadmap to improve functionality and meet evolving customer needs. Manage ongoing readiness and run activities of live products, including monitoring, governance and approvals. Track and report realised benefits against agreed success measures, including customer outcomes, operational efficiency, capacity creation, control effectiveness and adoption metrics.

  • Risk and Control: Managing risk, including identification of potential risks, development of strategies to resolve or mitigate, and escalation as necessary, ensuring alignment between product management and control functions. Ensure product solutions meet Barclays risk, control, governance and regulatory expectations while balancing customer, colleague and business outcomes.

Desirable skills sets:

  • Considerable business & technical acumen with hands-on experience partnering with product, operations, controls, engineering and design, including APIs, data models and solution architecture.

  • Proactive and ambitious product leader who thrives in ambiguity and is motivated by building scalable, foundational and transformation capabilities.

  • Ability to define and deliver a clear product roadmap whilst navigating complex regulatory and compliance environments, translating business strategy into measurable customer, colleague, risk and efficiency outcomes.

  • Experience in financial services, ideally within Retail Banking.

  • Experience establishing and championing product and engineering conventions to drive alignment and collaboration.

  • Experience leading process simplification, operating model transformation, automation and/or AI-enabled change initiatives within a complex organisation.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This position is based out of Noida.

Purpose of the role

To manage the implementation of strategic change initiatives to enhance the banks operational efficiency. 

Accountabilities

  • Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.
  • Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
  • Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
  • Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
  • Comply with all regulatory requirements and internal policies related to change management.
  • Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.

Assistant Vice President Expectations

  • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
  • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This role may be subject to enhanced governance arrangements. If successful, you may be required to comply with additional regulatory and compliance obligations, such as disclosure of personal trading activities and external interest/affiliations.

Further information on these requirements will be provided at a later stage of the process.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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