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VP - FM & Colleague Services Lead, NCR

Noida, India

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Date live: 12/11/2024

Business Area: CRES and Location Strategy

Area of Expertise: Real Estate & Physical Security

Contract: Permanent

Reference Code: JR-0000022043

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Real Estate & Physical Security

Real Estate & Physical Security supports the business by delivering and operating its real estate strategy and ensures the physical security of Barclays real estate.

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Join us as a VP - FM & Colleague Services Lead. At Barclays, we don’t just embrace change – we drive it. The role holder will support in Facilities Management for Corporate Real Estate Services across the Delhi NCR region’s portfolio ensuring delivery of all FM service lines via an outsourced delivery partner. The role holder will oversee management of the FM budget for the region involving a complex annual P&L across a few Barclays business units. The role holder would also lead all aspects of the Company’s Staff transportation activities, across India, through an outsourced delivery partner. This role is critical to the success of Barclays CRES delivering excellence to our business stakeholders and must recognize and manage a ‘one size’ does not fit all’ approach, as such, the role holder needs to have strong customer relationship skills.  The role holder will be responsible for coordinating and interfacing Facilities Management services with other Barclays teams such as, but not limited to; property, engineering and capital projects, security, finance, BCM and workforce planning.

To be successful as a FM & Colleague Services Lead, you should have experience with

  • Support the lead in managing the FM and Colleague Services budget, operational performance, and service delivery of the region. Responsible for overseeing/framing the Transport policies, standards & contracts, evaluating the operating model from time to time as per the stakeholder requirements while aligning with the policies.
  • Oversee the Transport Operational and Cost efficiency across India. Risk Management including complying with Governance and ensuring adherence to Property Policy and Standards. Support in translating global strategy to meet regional/local needs and ensure it is fit for purpose including liaison with suppliers to align strategies.
  • Accountable for local FM strategy and implications from budget, operational performance, and service delivery perspectives. Oversee local Business intelligence and MI to meet global requirements and to measure supplier performance and KPI's. Collaborate to deliver change control as required to meet global standards including process, policy, and procedures.
  • Local contract management identification, management and minimizing of contractual risk. Ensure adherence to SSMP including contract variation process (CCN) and risk and control assurance. Support in local Commercial Management, benefits tracking and realization savings tracking and consolidated reporting.
  • Collaborate to provide operational understanding of budget performance, as well as appropriate context, using analytical insights to identify ongoing opportunities and shape strategic decision making. Contribute to regional supplier management activities. Accountable for proactively managing the relationship with the supplier local leads.
  • Supplier performance management, (SRM) ensuring completion of activities supporting the delivery. Monitoring KPI's, commercials and financial outputs.  Manage delivery performance of supplier, supplier process effectiveness and completeness. Track, measure, and analyse progress against strategy, including ongoing review of appropriateness and business alignment.
  • Provide link to supplier on stakeholder feedback, delivery model and delivery performance against objectives Accountable for overall service delivery, performance of outsourced organization for the region under remit. The role holder will act as the CRES Facilities Management point of contact for local business contacts.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Noida office.

Purpose of the role

To maintain service standards for workplace services, food and beverage services, event planning and other amenities, and collaborate with vendors to deliver on time and within budget. 

Accountabilities

  • Management of workplace budget activities to track expenses, forecast costs and identify potential cost saving opportunities.
  • Implementation of the Global Facilities Management Contract Governance schedule in Country, Region Site in line with audit requirements.
  • Management the Banks Global Facilities management Partner delivering of various building service facilities including catering, cleaning, document services, landscaping, waste management, transportation, through vendor coordination.
  • Collaboration with CRES Commercial to manage the facility budget activities through expense tracking, cost forecasting and the identification of cost saving opportunities.
  • Development and maintenance of business intelligence data of Global Facilities Management Industry standards including Service benchmarking, performance metrics, employee satisfaction and provide recommendations for improvement.
  • Identification of Facilities Management Industry innovative initiatives to drive continuous improvement, Hybrid working, productivity and Colleague Satisfaction and support the implementation process.
  • Collaboration with CRES H&S, Building Operations, Capital Projects and CRES Risk & Governance Management to Log, Manage and track any workplace related risks.

Vice President Expectations

  • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
  • If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
  • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
  • Manage and mitigate risks through assessment, in support of the control and governance agenda.
  • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
  • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
  • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
  • Adopt and include the outcomes of extensive research in problem solving processes.
  • Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.  

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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