Skip to main content

Important notice: Protect yourself from recruitment scams. Learn more.

?
Helpdesk
Click here to connect with our resourcing helpdesk team

Business Analyst - Direct Channels

Pune, India

Apply for job

Date live: 08/12/2026

Business Area: Corporate Digital Banking

Area of Expertise: Change

Contract: Permanent

Reference Code: JR-0000121337

Apply for job

Barclays Change

Change leads and oversees transformational change initiatives at Barclays. Your role will involve managing projects and programs that drive strategic improvements and ensure successful implementation of change across the organization.

See your commute

Explore location

Join us as a Business Analyst - Direct Channels at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions. 

To be successful as a Business Analyst - Direct Channels, you should have experience with:

The Business Analyst (BA) serves as the key link between business stakeholders, product teams, and technology delivery teams. The role is responsible for understanding business needs, analysing processes, eliciting and documenting requirements, and ensuring solutions delivered align with business objectives.

Within the Barclays File Gateway (BFG) and Payments Technology landscape, the BA is expected to have a strong understanding of file processing journeys, payment flows, system integrations, and Agile delivery practices. The individual will work closely with Product Owners, Developers, Testers, Scrum Masters, Operations, and Business stakeholders to drive successful delivery of strategic initiatives and ongoing platform enhancements.

Key Responsibilities

Requirements Management

  • Elicit, analyse, document, and validate business and functional requirements.
  • Facilitate workshops, requirement gathering sessions, and solution discussions with stakeholders.
  • Produce high-quality user stories, acceptance criteria, process flows, business requirements, and functional specifications.
  • Ensure requirements are clear, complete, traceable, testable, and aligned with business objectives.
  • Support prioritisation and refinement of requirements throughout the delivery lifecycle.

Agile Product Delivery

  • Work closely with Product Owners to maintain a healthy and prioritised product backlog.
  • Participate in backlog refinement, sprint planning, sprint reviews, and retrospective sessions.
  • Ensure stories meet Definition of Ready (DoR) before entering development.
  • Support quarterly planning and release planning activities.
  • Contribute to Agile ways of working and continuous improvement initiatives.

End-to-End Analysis & Solution Design

  • Analyse current and future state business processes.
  • Perform impact assessments across upstream and downstream applications.
  • Identify dependencies, risks, and potential delivery constraints.
  • Collaborate with architects, developers, testers, and operations teams to define effective solutions.
  • Ensure proposed changes align with strategic platform objectives.

Barclays File Gateway (BFG) Domain Analysis

  • Analyse end-to-end file submission, validation, routing, processing, and reporting journeys.
  • Understand customer onboarding requirements and file integration processes.
  • Assess impacts of changes across BFG, payment processing platforms, customer channels, and downstream applications.
  • Support initiatives related to file onboarding, platform enhancements, infrastructure upgrades, migration activities, and regulatory change.
  • Act as a Subject Matter Expert (SME) for BFG-related requirements and business processes.

Data & File Analysis

  • Analyse payment file formats, specifications, mappings, and validation rules.
  • Support investigations through data analysis and review of file processing outcomes.
  • Work with technical teams to define transformation, validation, and reconciliation requirements.
  • Participate in root cause analysis and incident investigations where required.

Testing & Quality Support

  • Collaborate with testing teams to ensure complete requirement coverage.
  • Participate in test scenario reviews, defect triage sessions, and requirement clarifications.
  • Support User Acceptance Testing (UAT) and business verification activities.
  • Ensure acceptance criteria are measurable and suitable for automation where appropriate.
  • Promote shift-left testing and quality-first delivery practices.

Stakeholder Management

  • Build strong relationships with business, product, technology, and operations stakeholders.
  • Facilitate discussions and decision-making across multiple teams.
  • Effectively communicate project impacts, risks, dependencies, and delivery status.
  • Manage stakeholder expectations and ensure alignment on requirements and solution outcomes.

Change & Production Readiness

  • Support release planning, implementation, and deployment activities.
  • Assess operational readiness and business impacts.
  • Participate in production validation and post-implementation reviews.
  • Ensure business processes, documentation, and support teams are prepared for change.

Required Skills & Experience

Essential

  • Proven experience as a Business Analyst within Agile delivery environments.
  • Strong requirements elicitation, analysis, and documentation skills.
  • Experience creating user stories, acceptance criteria, process maps, and business workflows.
  • Excellent stakeholder management and communication skills.
  • Ability to analyse complex business processes and translate them into deliverable solutions.
  • Experience working with Jira, Confluence, and process modelling tools.
  • Strong analytical and problem-solving skills.
  • Experience working collaboratively across business and technology teams.

Some other highly valued skills may include:

  • Experience within Corporate Banking, Payments, Digital Banking, or Financial Services.
  • Knowledge of file-based processing solutions and integration platforms.
  • Understanding of payment processing, transaction banking, and customer onboarding journeys.
  • Experience with SQL, data analysis, APIs, and system integrations.
  • Understanding of CI/CD, DevOps, and modern delivery practices.
  • Experience working in cross-functional Agile squads.

Highly Desirable – Barclays File Gateway (BFG) Experience

  • Strong functional knowledge of the Barclays File Gateway (BFG) platform.
  • Experience working on BFG enhancements, customer onboarding, migrations, or production support initiatives.
  • Understanding of file lifecycle management, validations, routing, monitoring, and exception handling.
  • Knowledge of payment file formats such as NACHA, ISO 20022, SWIFT, and customer-hosted file integrations.
  • Ability to perform end-to-end impact assessments across BFG and dependent systems.
  • Proven ability to act as an SME for BFG-related business and technology discussions.

Key Competencies

  • Business Analysis
  • Requirement Management
  • Process Mapping & Modelling
  • Stakeholder Management
  • Agile Delivery
  • Problem Solving
  • Communication & Facilitation
  • Data Analysis
  • Dependency Management
  • Change Management
  • Collaboration & Teamwork
  • Attention to Detail

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of Pune.

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. 

Accountabilities

  • Identification and analysis of business problems and client requirements that require change within the organisation.
  • Development of business requirements that will address business problems and opportunities.
  • Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
  • Support the creation of business cases that justify investment in proposed solutions.
  • Conduct feasibility studies to determine the viability of proposed solutions.
  • Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
  • Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
  • Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations

  • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
  • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
  • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This role may be subject to enhanced governance arrangements. If successful, you may be required to comply with additional regulatory and compliance obligations, such as disclosure of personal trading activities and external interest/affiliations.

Further information on these requirements will be provided at a later stage of the process.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

An innovative hub

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Working better together

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

An amazing place to work

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

Related content

Related Jobs


Scrum Master

Pune (India)

12 Aug
VP - BA Client Journey Execution

Pune (India)

12 Aug
Core Banking Implantation Analyst

Pune (India)

11 Aug
Loan IQ Functional Analyst

Chennai (India), Pune (India)

11 Aug
Scrum Master

Pune (India)

11 Aug
Scrum Master

Pune (India)

11 Aug
Business Analyst

Pune (India)

11 Aug
Vice President- Data Designer

Pune (India)

11 Aug
Scrum Master

Pune (India)

10 Aug
Programme Management Office

Pune (India)

07 Aug