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Essential Banker

Douglas, Isle of Man

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Date live: 09/30/2026

Business Area: Crown Dependencies

Area of Expertise: Relationship Management

Contract: Permanent

Reference Code: JR-0000132552

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Barclays Relationship Management

Join Relationship Management, to build and maintain relationships with customers, clients, stakeholders, and strategic partners. Your focus will be on driving business growth through effective relationship-building and delivering tailored solutions to meet client needs.

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Essential Banker | Barclays | Isle of Man.

As a Barclays Essential Banker, you will be providing an exceptional customer experience by taking ownership of all client queries and acting as the first point of contact for branch customers and all their day-to-day banking requirements. To achieve this and to deliver customer satisfaction, you will always maintain accuracy and quality levels. You will also be deepening customer relationships to help grow the business and strengthen our brand in the community, while working closely with other colleagues. 


To be successful as an Essential Banker you will require experience with: 
• Excellent customer service skills and experience of operating in a customer-facing role where service is paramount
• Good communicator and ability to form professional relationships
• Ability to effectively plan and organise
• Effective decision making with ability to meet performance standards 


Skills that will help you in the role:
• Experience working within pre-defined authority levels and guidance
• Ability to proactively communicate ideas, recommend process improvements and best practice
• Ability to maximise your time, working proactively to help deliver on customer ambition

• Experience supporting vulnerable customers.

This role is based on the Isle of Man.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose

Provide a first class experience for clients taking ownership of all day to day banking requests, queries and complaints liaising or escalating where appropriate to other areas.

Pro-actively identify opportunities to support the branch in achieving personal and departmental targets for sales, productivity, digital, quality and accuracy.

Use local knowledge, networking, presence in the community, data and insight effectively to deliver financial support to clients in the local market.

Ensure good governance controls to protect customers and Barclays interests, ensuring all activities are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.

Accountabilities

  • Undertake required servicing, sales and transactional processing in accordance with procedures

  • Develop and grow customer relationships and strengthen the Barclays brand in the community ensuring that clients benefit from the full range of Barclays’ products and services

  • Analyse client requests and devise appropriate responses across a broad spectrum of areas including risk and operational issues in line with Bank procedures, escalating where necessary

  • Role model digital immersion to ensure Barclays remains relevant for its clients. Use digital assets to create capacity and convenience for colleagues and clients

  • Maintain good governance controls to protect  customers and Barclays interests at all times by ensuring that all activities are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards

Analyst Expectations

  • To meet the needs of stakeholders/ customers through operational excellence and customer service

  • Perform prescribed activities in a timely manner and to a high standard

  • No people leadership roles at this grade.

  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.

  • Identify escalation of policy breaches as required.

  • Take responsibility for customer service and operational execution tasks.

  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.

  • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.

  • Work within well-defined procedures that may involve a variety of work routines.

  • Demonstrate an understanding of the procedures.

  • Evaluate and select the appropriate alternatives from defined options.

  • Make judgements based on the analysis of factual information.

  • Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This role may be subject to enhanced governance arrangements. If successful, you may be required to comply with additional regulatory and compliance obligations, such as disclosure of personal trading activities and external interest/affiliations.

Further information on these requirements will be provided at a later stage of the process.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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