Skip to main content

Important notice: Protect yourself from recruitment scams. Learn more.

?
Helpdesk
Click here to connect with our resourcing helpdesk team

Lifecycle Management - BPL (Located in Pune or Gurugram)

Gurugram, India; Pune, India

Apply for job

Date live: 07/15/2026

Business Area: BPL - Operations

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000119928

Apply for job

Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

See your commute

Explore location

The Director, Head of India Onboarding and KYC Operations - BPL (based in Pune (preferred) or Gurugram) is accountable for leading the Onboarding, KYC Refresh, Remediation and Quality functions for BPL based in India. The role holder will own and simplify the complex operating model covering c.250 FTE across four locations and two external vendors.

The role owns the build and ongoing performance of the onboarding operating model, ensuring merchants are onboarded efficiently, compliantly, and with a consistently high-quality experience that accelerates time-to-revenue. The role will also oversee the ongoing performance of KYC refresh activity (standard and high risk) and significant KYC remediation activity, ensuring activity is performed efficiently, compliantly, with excellent quality and cost performance.

Operationally land the significant technology and process change driven by the Return To Satisfactory programme and large-scale transformation agenda for the BPL organisation.

Key Responsibilities

Strategy & Operating Model

  • Define and own the operating model for India Onboarding and KYC Operations.

  • Establish clear ownership, governance, service levels, and escalation paths across the onboarding, refresh and remediation journeys performed in India sites and by vendors.

Organisation Design & Leadership

  • Design, build, and lead the India Onboarding and KYC organisation, including role design, skills, capacity, and sourcing strategy (internal and external).

  • Create a strong leadership team and culture focused on delivery excellence, accountability, and continuous improvement.

  • Define and maintain clear engagement models with Sales, Risk, Compliance, Operations, Product, and Technology.

Delivery & Operational Performance

  • Own operational delivery performance across all merchant segments, ensuring consistent execution against agreed SLAs and KRIs.

  • Drive improvements in onboarding, refresh and remediation cycle times, quality, predictability and efficiency.

  • Ensure onboarding, refresh and remediation processes are robust, scalable, and compliant with regulatory and control requirements.

  • Champion automation and tooling to reduce manual effort and improve merchant and colleague experience.

Risk Partnership

  • Act as the lead for KYC remediation activity, partnering with Financial Crime to define remediation approaches and ensure they are operationally viable

  • Own and deliver the remediation plans, defining MI required to oversee and govern populations and reporting to senior risk management as required

Scope

The role provides SRE enablement across Technology Operations, with an initial emphasis on Q3 launch readiness for priority services, including Next Generation Gateway and Service Portal. The scope includes designing and establishing the foundational SRE capability, reliability standards, service telemetry, SLO / SLI definition, alert hygiene, operational readiness, runbook quality, automation opportunities, incident learning and reliability improvement planning across both internally managed and provider-delivered services.

The role is not accountable for feature delivery, application support ownership or the operation of a traditional production support function. Engineering will remain accountable for service ownership and recovery under the “you build it, you run it” model; the SRE Lead will enable consistent reliability practice, assure readiness and drive systemic service improvement.

Key Deliverables

  • Operational readiness and successful landing of all planned technology/procedural change linked to Payments Return To Satisfactory programme

  • Define and execute the target operating model for India Onboarding and KYC Operations department

  • Oversight and accountability for the successful planning and execution of all remediation activity and populations

  • Delivery of green SLA/KRI performance for all activity processed by India Onboarding and KYC Operations

  • Own and deliver the optimisation roadmap and efficiency targets for India Onboarding and KYC Operations

Essential Experience

  • Significant Onboarding and KYC operational leadership experience, with specific experience in FinTech or E-Pay / Payment Acquiring is a must

  • Proven experience of target operating model and location strategy design and implementation

  • Strong understanding of KYC and financial crime requirements for UK and European markets

  • Strong understanding of customer journeys and client sectors across SME and Corp

  • Demonstrable experience of process optimisation through process improvement / technology enhancements

  • Significant experience in operational management disciplines driving performance enhancements across quality, cost, delivery and customer experience

  • Able to translate complex financial crime issues into clear operational risk, service impact and executive-ready recommendations.

  • This is a Pune or Gurugram based position and is not eligible for visa sponsorship or relocation support. Applicants must already hold the legal right to work in this location and live there.

  • This role is intended for candidates who are already operating at Director level.

  • Advanced knowledge of KYC and AML requirements for UK and European activity

  • Ability to design and establish new operating capabilities in a greenfield or scale-up environment, translating strategic intent into practical standards, governance, routines, tooling requirements, operational processes and measurable outcomes.

  • Strong appreciation of operational resilience, control, auditability, regulatory expectations and supplier accountability within a modern fintech technology environment.

  • Excellent written and verbal communication skills, with the ability to convert technical reliability issues into clear operational risk, service impact, investment choices and executive-ready recommendations.

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.

In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth.

Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years. 

For more information on our partnership with Brookfield, please visit Barclays.com.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

  • Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
  • Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
  • Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
  • Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
  • Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
  • Compliance with all regulatory requirements and internal policies related to customer experience.
  • Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
  • Management of attrition by working closely with HR in implementing retention initiatives for work force.

Director Expectations

  • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
  • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
  • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
  • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  • Escalates breaches of policies / procedure appropriately.
  • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
  • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
  • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  • Negotiate with and influence stakeholders at a senior level both internally and externally.
  • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
  • Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This role may be subject to enhanced governance arrangements. If successful, you may be required to comply with additional regulatory and compliance obligations, such as disclosure of personal trading activities and external interest/affiliations.

Further information on these requirements will be provided at a later stage of the process.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Multicultural ERGs at Barclays

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success.

You can learn more about our commitment to our colleague on our Inclusion and Opportunities page.

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

Related content

Related Jobs


Specialist Customer Care Support AVP

Pune (India)

14 Jul
Remediation KYC Analyst

Gurugram (India), Noida (India)

13 Jul
Fraud Analyst - BA2

Pune (India)

10 Jul
Vice President Fin Crime Screening

Pune (India)

07 Jul
Journey Optimization Analyst

Pune (India)

24 Feb
Journey Optimization Lead, VP

Pune (India)

10 Oct