Vice President- Operations Leader

Chennai, India

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Date live: 10/24/2024

Business Area: India COO Customer Care BUK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000019917

Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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Step into the role of a Vice President- Operations Leader. At Barclays, we’re more than a bank we’re a force for progress and help craft innovative solutions that run an operations unit within BGSC, across cities and sites, managing process performance in line with agreed SLA and targets. Drive a culture of continuous improvement. Maintain effective working relationships with key stakeholders within BGSC and related customer business areas.

To be successful as a Vice President- Operations Leader, you should have experience with

Familiar with MS Office and able to use the desktop computer, Proficient in using various communications channels. Graduate in any discipline, Preferably a MBA/ PGDBM from a reputed institute 9–14 years of work experience with at least 3 years at a senior managerial level of leading large teams across multiple processes.
Prior experience in Customer Service preferred. Experience with leading Financial Services BPOs/Large BPO setup is desirable. Excellent track record during past work experience; Stability in previous roles.
Should be flexible for any shifts and work on Indian holidays.

Some other highly valued skills may include.

Should be well versed with Quality, Lean, Six Sigma methodology.
Knowledge about RPA and hands on experience on leading robotic projects.
Familiarity with BUK Operations and aligned functions under its remit.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Chennai office.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution.

Accountabilities

Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
Collaboration with teams across the bank to align and integrate operational processes.
Identification of areas for improvement and providing recommendations in operational processes.
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in banking operations.
Participation in projects and initiatives to improve operational efficiency and effectiveness.

Vice President Expectations

To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
Manage and mitigate risks through assessment, in support of the control and governance agenda.
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
Adopt and include the outcomes of extensive research in problem solving processes.
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Chennai

Barclays Chennai is one of our key strategic locations. It’s home to over 5,000 talented and passionate Barclays colleagues, across Finance, HR, operational and technology functions ensuring the bank’s technology and infrastructure runs smoothly.

Our Chennai office is well-equipped with innovative technology. It’s designed to be a vibrant and unique working environment for all.

We’ve an onsite medical clinic staffed by healthcare professionals. Our campus also features wellness rooms for relaxation and meditation.

Based at the DLF Cybercity Chennai estate, you can get a shuttle bus for easy commuting. We also provide child care services.

Our office is close to a variety of great places to eat, socialise, shop and be entertained. Everything you need within easy reach.

This is Barclays Chennai

A workplace of the future

Our Chennai office is well-equipped with innovative technology. It’s designed to be a vibrant and unique working environment for all.

Your wellbeing

We’ve an onsite medical clinic staffed by healthcare professionals. Our campus also features wellness rooms for relaxation and meditation.

Your commute

Based at the DLF Cybercity Chennai estate, you can get a shuttle bus for easy commuting. We also provide child care services.

More than just a workplace

Our office is close to a variety of great places to eat, socialise, shop and be entertained. Everything you need within easy reach.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.

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Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

Your assessment

Covering your behaviours and ability at work.

Your interview

Exploring your past experiences and skills.

Next step

We’ll request additional information so that you can complete our screening process

How to Apply Read our FAQ's

Working flexibly

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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