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Head of Digital Credentials

London, United Kingdom; Glasgow, United Kingdom

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Date live: 10/03/2025

Business Area: HR

Area of Expertise: Human Resources

Contract: Permanent

Reference Code: 90392822

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Barclays Human Resources

In HR, you'll collaborate with the organisation to implement effective HR strategies and programmes. Your role will involve recruiting, training, and developing talent, as well as managing employee benefits, ensuring Barclays attracts and retains top talent

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Job Summary:

We have an excellent opportunity to for a Head of Digital Credentials to join the Barclays Talent team to lead the development and implementation of an enterprise digital credential framework aimed at supporting the learning and development of critical skills across the organisation. This is a permanent role and can be based in Glasgow or London.

The Head of Digital Credentials will report to the Head of Development and Skills and, will be accountable for the enduring product strategy, delivery and governance; including continuous improvement of the product road-map to ensure the digital credential framework aligns with the organisation's strategic objectives and target learning outcomes.

Key Responsibilities:

Product Strategy and Vision:

  • Develop and communicate a clear product vision and strategy that aligns with the organisation’s overall business goals.
  • Create and maintain a product roadmap that outlines key milestones and deliverables.
  • Identify opportunities for innovation and continuous improvement.
  • Conduct market research and competitive analysis to inform product strategy.
  • Responsible for implementing the target operating model for BAU management of the digital credential framework

Product Development:

  • Oversee the development and implementation of the digital credential framework ensuring it is user centric and meets the needs of end users
  • Collaborate with User Experience colleagues to design and build an intuitive end-user interface and colleague journey.
  • Maintain digital learning modules appropriate for each critical skill.
  • Coordinate external accreditation with partners who can assure content against industry standards.
  • Integrate the digital credential into HR employee journeys.
  • Guide Communication and Campaigns in raising awareness and increasing adoption.
  • Implement agile methodologies and best practices in product development.

Governance and Compliance:

  • Manage the governance of the product through appropriate forums, ensuring compliance with internal policies and external regulations.
  • Maintain documentation and reporting for governance purposes.
  • Establish and enforce product development standards and protocols.

Stakeholder Engagement:

  • Build and maintain strong relationships with key stakeholders, including HR business partners, transformation teams, and content subject matter experts from the divisions and functions.
  • Communicate effectively with stakeholders to ensure alignment and support for the digital credential framework.
  • Represent the product development team in meetings and presentations.

Performance Monitoring:

  • Monitor and evaluate the performance of the digital credential framework.
  • Use data and feedback to drive improvements and ensure the framework meets organisational needs.
  • Report on key performance indicators and outcomes to senior leadership.
  • Implement analytics and reporting tools to track product performance and user engagement.

Financial Management:

  • Develop and manage the budget for the digital credential framework.
  • Ensure efficient allocation of resources to maximize ROI.
  • Monitor financial performance and make adjustments as necessary to stay within budget.

​Change Management:

  • Lead change management initiatives to ensure successful implementation and adoption of the digital credential framework.
  • Communicate changes effectively to all stakeholders.
  • Monitor the impact of changes and make adjustments as needed.

Quality Assurance:

Implement quality assurance processes to ensure the digital credential framework meets high standards of quality.

Conduct regular reviews and audits to identify areas for improvement.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays London

Our global HQ is in Canary Wharf, at the heart of London’s financial district. There are over 10,000 colleagues here – a hugely diverse workforce made up of the world’s best financial and tech talent. If you love the buzz of city life, this is the place to be.

Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities.

CoSpace is our drop-in co-working space, where networks are built, problems are solved collectively and our community is strengthened.

Our Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy.

Our new trading floors enhance communication, integrate sustainability, and support health and wellbeing through innovative design and British-sourced furniture.

This is Barclays London

Our global HQ is in Canary Wharf, at the heart of London’s financial district. There are over 10,000 colleagues here – a hugely diverse workforce made up of the world’s best financial and tech talent. If you love the buzz of city life, this is the place to be.

Supporting active commuters

Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities.

Time to connect

CoSpace is our drop-in co-working space, where networks are built, problems are solved collectively and our community is strengthened.

Wellbeing in focus

Our Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy.

Advanced trading floors

Our new trading floors enhance communication, integrate sustainability, and support health and wellbeing through innovative design and British-sourced furniture.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.  

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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