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Head of Digital Investing and Digital platforms PBWM

London, United Kingdom

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Date live: 11/03/2025

Business Area: Private Bank Processing

Area of Expertise: Change

Contract: Permanent

Reference Code: JR-0000039494

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Barclays Change

Change leads and oversees transformational change initiatives at Barclays. Your role will involve managing projects and programs that drive strategic improvements and ensure successful implementation of change across the organization.

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  • Barclays Private Bank and Wealth Management (PBWM) is a very complex business that supports 6 client segments across 8 jurisdictions and uses a large number of technology platforms in day to business support. The business is on a growth path with ambitions of growing 2-3x in next 5 years.
  • Digital Investing / Smart Investor is a critical and flagship product for PBWM. It is the self-serve trade execution platform offered to retail and premier customers and used by over 300K customers. There are ambitious expansion plans of the proposition through better investment journeys and delivery of Digital SIPP and Junior ISA. This requires extensive development work and expansion of the team. The end-to-end platform also has a strong dependency on a 3rd party vendor and needs significant senior stakeholder management.
  • In addition, the Digital Investing platform, the expectation for anyone in this role is that they will also provide oversight to all other Digital platforms within PBWM. This includes the hybrid advisory product for Mass affluent clients as well as Digital channels.
  • Senior Technology leader with extensive experience managing complex platforms, particularly in Private Banking and Wealth Management business. Should be hands on and aware of the latest and modern technology design patterns and delivery models like Agile.
  • Extensive experience and delivery expertise in building Digital platforms particularly in retail investing space and a strong understanding of the various products and propositions offered to retail clients in self-serve execution channels.
  • Overseeing the selection and management of digital tools and platforms, ensuring they meet the organization’s needs for scalability, security, and performance.
  • Driving the cultural change necessary for digital adoption, including training programs and communication strategies to foster a digital-first mindset among employees.
  • Developing a clear and compelling digital strategy for the division across Digital Investing, Mass Affluent and Digital channels.
  • The individual will also be responsible to execute and implement engineering excellence practices and helping the platforms scale towards being aligned to agile ways of delivery through CI/CD pipeline and full DevOps implementation. This individual will work with the engineering and solution architecture teams in building solutions that make use of modern technologies like GenAI, microservices and modern frameworks for a distributed and efficient architecture. The key measure of success will be business and engineering productivity and shorter lead times for delivery.
  • Deep understanding of digital platform development, management, and optimization.
  • Knowledge of user experience (UX) and user interface (UI) design principles.
  • Proficiency in digital platform development tools and technologies, such as CMS, CRM, and analytics platforms.
  • Experience with cloud computing, mobile development, and web technologies is a plus.

Purpose of the role

To manage change projects that help the organisation achieve its strategic objectives, while ensuring that projects are delivered on time, within budget, in control and in compliance with regulatory requirements and internal policies and procedures. 

Accountabilities

  • Management of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to the required quality standards.
  • Development and management of project plans that outline the scope, objectives, timelines, and resource requirements for change projects.
  • Communication with stakeholders, including senior management, project teams, and external partners, to ensure that they are informed about project progress and that their needs and expectations are being met.
  • Management of project teams, ensuring that they are properly resourced and that they have the necessary skills and expertise to deliver on project objectives.
  • Management of project budgets, ensuring that projects are delivered within the agreed budget.
  • Creation of reports on project progress to ensure that proposed solutions are delivered on time and within budget.
  • Management of project risks, ensuring that risk, assumptions, issues and dependencies are identified, assessed, and mitigated as necessary.
  • Facilitation of change management activities, including training and communication, to ensure that change projects are successfully implemented and embedded in the organisation.

Manager Director Expectations

  • To manage a large, complex or diverse function and take accountability for the strategic direction of the function to significantly strengthen successful and efficient businesses and contribute to the strategic initiatives of the Barclays Group
  • Lead and mentor high performing teams and embed a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects, act as a profound technical expert and thought leader, Identifying new and innovative/ground breaking ways of working. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
  • Drive and achieve overall success and / or competitiveness of a business division by influencing senior leaders and committees.
  • Strategically assess and manage risks to protect the business division / function and growth.
  • Influence company policy and develop functional procedures in conjunction with senior leaders / strategic positions across the business.
  • Demonstrate interpretative thinking for innovative solutions in complex situations and conceptual thinking in completely new situations.
  • Exercise management authority to make significant / complex business and strategic decisions that impact the Barclays Group, business division or function.
  • Negotiate with and influence stakeholders at a senior level both internally and externally and foster growth for Barclays business.
  • Mandated as the business division/ functional spokesperson or representative to external bodies and shapes the public image of Barclays.
  • Demonstrate exceptional knowledge of how business divisions and functions integrate with the Group to achieve the overall business objectives alongside industry theories and practices within own discipline.
  • Maintain broad and comprehensive functional expertise and significant product knowledge.
  • Accountable for the control and governance agenda of the business division / function.
  • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays London

Our global HQ is in Canary Wharf, at the heart of London’s financial district. There are over 10,000 colleagues here – a hugely diverse workforce made up of the world’s best financial and tech talent. If you love the buzz of city life, this is the place to be.

Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities.

CoSpace is our drop-in co-working space, where networks are built, problems are solved collectively and our community is strengthened.

Our Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy.

Our new trading floors enhance communication, integrate sustainability, and support health and wellbeing through innovative design and British-sourced furniture.

This is Barclays London

Our global HQ is in Canary Wharf, at the heart of London’s financial district. There are over 10,000 colleagues here – a hugely diverse workforce made up of the world’s best financial and tech talent. If you love the buzz of city life, this is the place to be.

Supporting active commuters

Cycle or run to work? We’ve got everything you need – from cycle hire and parking areas to new showering and changing facilities.

Time to connect

CoSpace is our drop-in co-working space, where networks are built, problems are solved collectively and our community is strengthened.

Wellbeing in focus

Our Wellness Suite includes a well-equipped gym and exercise studios, and provides personal training sessions and massage therapy.

Advanced trading floors

Our new trading floors enhance communication, integrate sustainability, and support health and wellbeing through innovative design and British-sourced furniture.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.  

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports your personal needs, alongside the professional needs of our business. If you'd like to explore flexible working arrangements, please discuss this with the hiring manager. Your request will be reviewed in-line with the requirements of the role/business needs of the team.

Hybrid working

We have a structured approach to hybrid working, where colleagues work at an onsite location on fixed, ‘anchor’, days, as set by the business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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