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ER Case Manager - AVP

Pune, Maharashtra

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ER Case Manager - AVP

Pune, Maharashtra

Apply for job

Date live: May. 02, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90380123

Contract: Permanent

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Job Title : ER Case Manager - AVP
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working 

Structured hybrid role:    
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.


Introduction:

The role holder will support ER Case Management activities across  India, APAC, UK & US as a part of the stand-up of a new ER Case Management Support team based in India. They will need to have a focus on continuous improvement and continue to deliver a high quality service to the business whist simplifying process and making activities more efficient. 

What will you be doing?

The role holder will provide specialist advice and coaching to People Leaders on a variety of topics:

•    Sickness  
o    Short Term Sickness Queries
o    Non-Complex Long-Term Sickness queries
o    Occupational Health referrals to vendor & Workplace Adjustments
o    Sick Pay Extensions
o    Terminal Illness cases
o    Ill Health Retirement/Perm Disability (UK Only)
•    CAPABILITY
o    Informal Performance management prior to Performance Improvement Plan initiation
o    Performance Management for more junior level colleagues
o    Managing graduate exam failure cases

•    Disciplinary & Grievance 
o    Maintaining Accredited Manager lists
o    Advising/review low level conduct cases (cases that do not require a formal disciplinary case)
o    Review of concerns referred from internal teams such as Raising Concerns and Ecomms teams and engaging with People Leaders to address as appropriate
o    Reviewing escalations from Compliance
o    Coordination of global processes for the ER team, where collation of information across the teams is required e.g. annual compensation suspension process
o    Informal channel for employee concerns/grievances (Initial connect with colleague, desktop reviews, outcome communication to the colleague)
•    Other/Projects
o    Provision of information from ER systems for regulated references for UK & APAC
o    Work with the Career Transition Services team (internal team) to provide redeployment support to colleagues where required as a result of Occupational Health Assessment, FINRA fingerprinting requirement non-compliance, Complex Grievance cases
o    Supporting global projects for ER Case Management Teams across regions

What we’re looking for:

•    Practical generalist experience gained in an HR function advising Line Managers on a day to day basis on complex HR issues in a commercial and pragmatic way
•    Prior experience of practical case management or advisory on complex matters for a medium to large blue chip organisation. Experience managing HR matters across regions (UK, US, APAC ) would be an added advantage
•    Possess an understanding of issues affecting Employee Relations internally
•    A good understanding of current employment legislation and policy application  
•    Influencing and stakeholder management skills
•    Strong verbal and written communication skills
•    Minimum qualification is graduation.


Skills that will help you in the role:

•    Experience of working in a highly matrixed organisation 
•    Solid appreciation of the importance of recognising cultural and geographic sensitivities
•    Excellent analytical and data skills, including intermediate use of Excel
•    Using effective communication skills to ensure customers understand our message and the actions / recommendations that should be followed to resolve an issue.
•    Ability to influence stakeholders  
•    Logical decision-making, effective listening, clarity of thought and utmost professionalism

Where will you be working?
Pune


Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower 
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

OWe are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

More content

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

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