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People Advisory Team Leader

Chennai, Tamil Nadu

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People Advisory Team Leader

Chennai, Tamil Nadu

Apply for job

Date live: Apr. 12, 2024

Business Area: COO & Functions

Area of Expertise: HR

Reference Code: 90381138

Contract: Permanent

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Job Title : People Advisory Team Leader
Location: Chennai
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Hybrid Working 
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
Introduction:
People Advisory Partners manage an individual portfolio of complex HR queries raised by Line Managers across the UK & US. Working with Line Managers, People Advisory Partners understand and assess HR needs and are responsible for delivering the correct advice or solution, often working with one of our specialist HR teams. Excellent service delivery is key to the role to ensure advice and solutions is delivered once and delivered well. The role holder will be expected to follow a range of documented processes end to end or collaborate across the Global HR Teams in order to agree and deliver the right outcome. 
What will you be doing?
People Advisory partners will be accountable for:
•Servicing the complex HR needs of our leaders and ensure effective resolution of customer requests within agreed timeliness
•Playing a crucial role in ensuring seamless operations, including, during night time hours (supporting US region). As part of a dynamic team, you will engage in a rotating shift schedule, contributing to the efficient functioning of our processes around the clock.
•Building expertise in our products, policies and processes to deliver the right outcomes in the right way
•Effective utilisation of resources to optimise the performance, cost, risk, and resilience of the service
•Produce data let insights on colleague behaviour/needs/improvement opportunities and suggestion to leadership and other CoE to enhance colleague experience
•Driving a Continuous Improvement mind-set/culture across all teams; through ongoing reviews and maintenance of the service catalogue with relevant stakeholders.  
•Driving operational excellence throughout our control environment, to mitigate risks and minimise the occurrence of risk events and issues.
•Customer Obsession mindset to be displayed towards resolving queries and aim towards getting queries addressed first time right
•Working as one HR team, personalising each interaction to ensure the best solution and experience is delivered thus reflecting in our CSAT survey scores
•Ensuring key performance metrices defined are met consistently, such as daily productivity, utilisation and accuracy of the activities performed  
•Effective usage of key HR tools used within the HR Operations to manage daily BAU operations
•Be proactive in flagging any gaps in process and work with delivery leads to take necessary steps to fix the gaps identified
•Ensuring appropriate governance and documentation is in place and maintained to effectively manage delivery of the service, including:
oMaintaining up to date Work Instructions in support of service-related activities, where relevant
oCreation and maintenance of appropriate controls, ensuring that HR Advisory processes always adhere to the ERMF
•Building credibility and being seen as an enabler to support the business with HR related matters
•Managing their query portfolio efficiently, completing timely updates on our Case Management system and closely adhering to all controls
•Manage resources and requests in the way that outcome would justify HR Operations commitments on a daily basis
What we’re looking for:
•Excellent written and verbal skills.  Strong interpersonal skills and ability to communicate information clearly and appropriately for the needs of the audience, including management if applicable, in a non-technical way.
•Customer Service experience – ability to deal with a varied customer base, including business customers & senior stakeholders, and explain complex queries clearly.
•Demonstrable experience of managing team performance by delivering against SLAs, and in-depth service reporting to highlight colleague needs and opportunities to improve colleague experience
•Proven ability to effectively manage multiple priorities/projects, ensuring consistent delivery to a high standard
•Steer the strategic direction to meet requirements of business and stakeholders, while ensuring alignment with the global operating model
Skills that will help you in the role:
•Experience of working in HR or in a professional service delivery setting 
•Experience of managing a caseload of complex queries
•Ability to problem solve and collaborate across teams to deliver a solution
•Ability to prioritise workload according to urgency or evidence of risk 
•Professional HR qualification
Where will you be working?
Chennai
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower 
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

OWe are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

More content

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

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