GTSM Strategy & Performance Management Lead

Pune, India

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Key information

Date live: 08/23/2024

Business Area: Group Technology Service Management

Area of Expertise: Technology

Contract: Permanent

Reference Code: 90390019

It’s happening at Barclays.

Be a part of a place where challenges are measured in billions, qubits and nanoseconds. Build your career in an environment where we’re advancing machine learning, leveraging blockchains, and harnessing FinTech. Working in Barclays technology, you’ll reimagine possibilities: learning and innovating to solve the challenges ahead, delivering for millions of customers.
We are shaping the future of financial technology.
Why not join us and make it happen here?

Where will you be located?

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Stakeholder Management and Leadership

The GTSM Strategy & Performance Managmeent Lead will manage key stakeholders across several business functions and the wider business and they will ensure the appropriate level of involvement/ buy-in, and communications required. The role holder will understand the expectations of all stakeholder groups and individuals and manage towards their expectations.

The successful candidate will have strong people management and leadership skills and have had specific experience working in a matrix management model where influencing, challenging and negotiating skills have been highly leveraged.

The role holder will have proven ability to effectively build capability in virtual teams with the ability to negotiate in a sphere of influence at a senior level. Develop key relationships across Barclays, including but not limited to:

1) CEO’s across all the Barclays businesses

2) CIOs and their management teams across BX

3) COO across all the business functions

Person Specification

The ideal candidate will have;

1) Developed and implemented cultural and business change within a complex organisation.

2) Excellent facilitation and collaboration skills.

3) Proven ability to focus on priorities, strategies, and vision.

4) Exceptional interpersonal skills to lead effectively, motivate, and influence people at all levels.

5) Excellent analytical ability and skill to establish appropriate metrics.

6) Sound strategic thinking and consulting skills in guiding the organisation toward workable strategies and solutions.

7) Excellent communication skills - negotiating with vendors and senior leaders (MD/COO level) in order to agree roles and services provided in each area – either insourced or external

8) Proven experience in creating innovative solutions that differentiate, provide a unique colleague experience and subsequently drive engagement

9) Appreciation of the commercial drivers of Barclays. Understands which service options provide competitive advantage and the cost / benefit trade offs 10) Appreciation of market and industry service propositions and benchmarks relating to creating world class service management function and mature culture

About Strategy, Planning & Operational Excellence

GTSM Strategy & Performance Management is responsible for setting, and delivering against, the strategic priorities for GTSM including our Colleague Community development, Workforce plans, Vendor Management and Risk & Control agenda.

We provide governance and communications for all strategic initiatives, and are focussed on ensuring that we have the right data available to help drive GTSM performance.

Overall purpose of role The GTSM Strategy & Performance Management Lead is a key role that will;

1) Direct a portfolio of strategic and people focussed initiatives within GTSM to deliver the highest quality service management offering in a highly reliable, efficient and financially sustainable manner that delivers on commitment for Global Colleague Community

2) Lead project teams across GTSM to establish processes and optimise outcomes through the identification, design and implementation of people and culture improvement intitiatives in alignment with organisational strategic plans

3) Guides performance improvement and people focussed programmes and initiatives over the short to long term to achieve targetted outcome metrics, and provide business intelligence to sustain the gains.

4) Drives change across functional areas using a broad range of skills to set goals and hold others accountable to achieve targeted outcomes in a controlled and systemic approach

5) Analyse data relating to people, process , vendor and financials that will inform the transformation strategy to drive improvement across the group.

6) Lead the effort to embed a continuous service improvement culture, taking into account the mind-set , technical and people skills changes needed in transforming GTSM into a best in class function.

Key Accountabilities

1) Leads highly complex projects requiring facilitation and collaboration across organisational functions.

2) Regularly works on highly complex issues or problems which require analysis of unique issues/problems without precedent and/or structure.

3) Exercises a high level of judgment in selecting methods, techniques and evaluation criteria for obtaining results.

4) Provides leadership in establishing partnerships with program stakeholders within GTSM, and with other organisational units.

5) Establishes operational objectives and work plans.

6) Provides strategic oversight and a framework for transformation to operate with success

7) Develops strategies for transformation efforts to remove barriers to achieve goals/business outcomes

8) Provide support, assistance, coaching and mentoring to staff to help identify process improvement projects, sharing expertise to ensure successful programme implementation and operational excellence.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Who succeeds in
Tech at Barclays?

For a career with us, you need to be prepared to take big steps forward, curious to face the challenges ahead, and driven to focus on the outcomes. We need people with the Barclays mindset to make it happen here.

What you'll get in return

Competitive holiday allowance

Life assurance

Private medical care

Pension contribution

Our technology

Supporting our 48 million customers and clients worldwide takes a lot of forward thinking. It means harnessing technology to support the economy. It means making a difference to people’s lives. And it requires the maintenance and development of a global, technological infrastructure. At Barclays, technology helps us keep transactions moving, manages data, and protects our customers. Join a world where your work creates unique moments of impact. Make it happen here.

This is Barclays Pune

Barclays Pune is the largest campus outside of Barclays’ global headquarters in London. Our aim is to build game-changing technology that supports businesses and functions across the globe, offering the highest quality service to our clients and customers.

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

This is Barclays Pune

An innovative hub

It’s a state-of-the-art technology hub, and home to 9,000 colleagues across Operations, Technology and Functions.

Working better together

Pune Campus provides opportunities for our colleagues to innovate, collaborate, and deliver great outcomes for customers and clients.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

An amazing place to work

Pune is a million-square-foot environment-friendly, ultra-modern workplace with excellent facilities for work, socialising and leisure.

Working flexibly

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience. And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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