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Resilience Lead- Markets

Whippany, United States

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Date live: 11/25/2024

Business Area: Global Security

Area of Expertise: Risk and Quantitative Analytics

Contract: Permanent

Reference Code: 90387258

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Barclays Risk

In Risk Barclays develops, recommends, and implements controls and cost-effective approaches to minimise Barclay's risks, identifies and analyses potential sources of loss to minimise risk and estimate the potential financial consequences of an occurring loss.

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Join Barclays as a Resilience Lead- Markets at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. This role ensures the bank’s resilience by managing risk governance, compliance, and controls. It involves refining governance frameworks and fostering collaboration to meet resilience goals. The ideal candidate combines governance expertise with strong leadership, communication, and analytical skills.

To be successful one should have experience with below:

  • Experience in risk, governance, and compliance with a focus on policy and standards.
  • Strong data management, reporting, and assurance skills.
  • Effective leadership and collaboration across teams and stakeholders.
  • Analytical mindset with excellent problem-solving abilities.
  • Clear and impactful communication and presentation skills.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Whippany, NJ.

Purpose of the role

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. 

Accountabilities

  • Support the provision of customer service through various communication channels including chat, email and phone.
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
  • Collaboration with teams across the bank to align and integrate customer care processes.
  • Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness .

Vice President Expectations

  • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
  • Manage and mitigate risks through assessment, in support of the control and governance agenda.
  • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
  • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
  • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
  • Adopt and include the outcomes of extensive research in problem solving processes.
  • Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays Whippany

Barclays Whippany is a bespoke technology-led, state-of-the-art workplace of the future. It brings thousands of talented people together in our vital Tech, Cyber Security and Payments command centers that are key to our US and global strategy.

Our campus has everything you need. From excellent food options to childcare, beautiful outdoor areas, collaborative spaces and more.

As well as plentiful onsite parking, we offer a shuttle bus from Manhattan, Newark Penn and Morristown. Commuting made easy.

Our health and fitness centre supports your wellbeing with gym facilities, fitness classes and knowledgeable experts to guide you.

With 63 acres and 500k+ square feet of unique office and amenity facilities, prioritizing co-location, comfort, and productivity.

This is Barclays Whippany

Barclays Whippany is a bespoke technology-led, state-of-the-art workplace of the future. It brings thousands of talented people together in our vital Tech, Cyber Security and Payments command centers that are key to our US and global strategy.

Colleague facilities

Our campus has everything you need. From excellent food options to childcare, beautiful outdoor areas, collaborative spaces and more.

Your commute

As well as plentiful onsite parking, we offer a shuttle bus from Manhattan, Newark Penn and Morristown. Commuting made easy.

Your wellbeing

Our health and fitness centre supports your wellbeing with gym facilities, fitness classes and knowledgeable experts to guide you.

An amazing place to work

With 63 acres and 500k+ square feet of unique office and amenity facilities, prioritizing co-location, comfort, and productivity.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.  

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Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

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