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Relationship Support Executive

Douglas, IM

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Relationship Support Executive

Douglas, IM

Apply for job

Date live: Apr. 18, 2024

Business Area: Barclays International

Area of Expertise: Operations

Reference Code: 90387448

Contract: Permanent

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Relationship Support Executive
Isle of Man

 As a Barclays Relationship Support Executive, you will primarily focus on providing effective assistance to the Barclays Fiduciaries, Funds, Family Office and Local Corporate teams located across different jurisdictions. Working as a part of a larger support team, you will be managing all servicing requirements including client service and relationship management delivery. You will also be delivering key servicing standards that support with client retention and business growth.    

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

Colleagues who have applied for 'onsite' roles are expected to work four or five days a week at the selected workplace, contingent upon their specific role and business area requirements. If you're applying for a position, please discuss the working pattern specifics with the hiring manager. It's important to note that we are constantly adapting our working environment, and as a result, working arrangements can be adjusted with reasonable notice to align with our business needs.

What will you be doing?
•    Working with colleagues/clients across the business to grow business in predefined sectors and jurisdictions including Fiduciaries/Funds/Family Office/Local Corporate market clients
•    Helping the wider relationship teams in the delivery of service objectives by ensuring client expectations are managed effectively
•    Assisting Relationship Managers and Account Executives with servicing of their portfolio of clients, ensuring that client expectations are managed and met at all times
•    Aiding the Relationship Managers and Account Executives with lending support activity, ensuring it meets risk & governance guidelines, and is delivered within agreed service levels
•    Acting as a point of contact for team service issues 
•    Taking ownership of and leading the accountability of ensuring that controls and checks are in place within the team, and regularly undertaken to meet all risk criteria


What we’re looking for:
•    Accuracy with excellent attention to detail and organisation skills, and the ability to lead and handle a number of tasks simultaneously and prioritise accordingly
•    Self-motivated, ability to work independently and on their own initiative and remain calm under pressure
•    Excellent social and influencing skills are essential to the role, as well as the ability to work as part of a team
•    Excellent communication skills as there may be some direct client contact, both verbal and written as part of this role

Skills that will help you in the role:
•    Logical and structured approach to achieving desired outcomes along with good written and oral communication required to communicate across all levels
•    High integrity and trust due to the sensitive nature of information handled

Where will you be working?
You will be based in one of our two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes’ walk of the shops and harbour. Barclays holds its values at the forefront of everything we do with a firm emphasis on our colleague population and the community we live in. We are a fast paced, future focused organization with opportunities for development and mobility across Barclays Group.







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More about working at Barclays

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

OWe are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

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The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

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Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

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