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Transition Co-ordinator

Knutsford, England

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Transition Co-ordinator

Knutsford, England

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Date live: Apr. 24, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90388075

Contract: Permanent

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Transition Co-ordinator
Knutsford, England

As a Barclays Transition Co-ordinator, you will be accountable for pro-actively leading and managing clients to assist with their transition for a number of strategic migrations including product or payment service changes in line with the existing migration strategy. You will also respond professionally to customer queries, ensuring information given is accurate. Working closely with the rest of the team and other Migration units, this is an opportunity to provide mutual support by sharing knowledge of best practice.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

•    Explaining benefits of the specific migration and overcome client objections to progress migration
•    Taking and answering feedback and suggesting changes as necessary to improve the customer experience during migration
•    Maintaining a customer contact history, recording and updating relevant accurate detail
•    Capturing customer information during calls to develop a solid grasp of their needs, updating relevant systems with data
•    Overcoming customer objections and manage complaints in accordance with agreed and decided Group procedures
•    Analysing clients’ data to comprehend the impact of migration
•    Assisting the wider business areas by taking inbound telephony calls during peak call flows, incidents and ad-hoc requests

What we’re looking for: 

•    Attentive learner and ability to grasp new concepts quickly and efficiently
•    World-class customer service skills
•    Effective communication skills and ability to tailor the message based on the audience
•    Ability to meet and exceed targets while working under pressure to achieve migration targets

Skills that will help you in the role

•    Experience dealing with Corporate Clients over a wide ranging set of processes
•    Experience of workflow management tools and other electronic systems relevant to servicing clients in a digital environment


Where will you be working?

You will be based in Radbroke, Knutsford. The Barclays Technology Campus just outside Manchester is our tech command centre and a vital strategic powerhouse behind our global operations. The campus is set in a 64 acre self-contained site, in a beautiful green environment and it offers unrivalled facilities for work and for play. We have an onsite gym, as well as outdoor tennis, football and cricket areas, as well as onsite restaurant and coffee shops.




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More about working at Barclays

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

OWe are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

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