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Assistant Vice President Operations

Pune, Maharashtra

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Assistant Vice President Operations

Pune, Maharashtra

Apply for job

Date live: May. 16, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90389094

Contract: Permanent

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Job Title: Assistant Vice President Operations
Location: Noida

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working 
Structured hybrid role:    
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction 
In this role the AVP is primarily responsible for ensuring that all new Client relationships have undergone the appropriate client identification and screening prior to establishing a new relationship and entering into banking transactions.   They will ensure that their team:
•    Complies with global statutory and regulatory obligations
•    Complies with its own Group and Barclays Wealth/CD/IB policies; and
•    Minimises the risk of sanction breaches and 
•    Minimises the risk to its reputation.
They will be responsible for ensuring their teams meet the company’s requirements regarding KYC policy, Anti-Money Laundering and reputational risk standards.
They will provide leadership across teams responsible for the processing of Customer transactions and Client service delivery. Managing and developing people to deliver outstanding Customer focused service, ensuring that all areas are focused on quality and quantity in equal focus & adhering to agreed policies, procedures, commercial and Customer practices. The successful candidate should be a powerful, passionate advocate of Barclays values and principles to ensure that our team takes the lead in the delivery of service and provision of information to support the enduring purpose, delivering sustainable competitive advantage.

What will you be doing?
Operational Performance and Service 
They will ensure all processes have appropriate and consistent measures in place and that all Key Risk and Quality Indicators evolve in line with the growth of the business. Implement and continuously develop robust productivity and quality measures and set benchmarks so that all service level agreements are maintained or improved upon. Lead & manage an appropriate service performance culture across the function.

People Management 
The individual will drive for team members to be ambassadors for the Barclays Values, creating a culture that delivers excellent Client-focused service within Wealth’s policies and procedures. Ensures Team Members have the correct training and tools to undertake duties to the highest standards, delivering a world class service to all Barclays Clients.

Risk Management
They will ensure high standards of risk control within Wealth, particularly concerning the On-boarding of Clients and “Know your Customer” policies across multiple Wealth Customer segments. Relevant and effective controls are diligently applied and reviewed regularly. Clear management information is used to report performance accurately and helps to diagnose issues. Reports control issues and risk events in a timely and appropriate way and takes the necessary, proportionate remedial actions. Supports all internal & external audit activity for functional area.

Strategy, Business Management & Change
The individual will work with the Head of Onboarding & Maintenance to support the significant Operations Transformation Agenda with a particular focus on location strategy, including the management of On-boarding staff. Design and delivery of a service improvement programme, including client focused process re-engineering, using LEAN Six-Sigma methodology. Develop and implement new and innovative methods of working to constantly improve the level of service provided to clients across all customer segments and geographies.

Relationship Management 
They will manage relationships with key stakeholders, including Internal Customers, Internal 3rd party and External 3rd Party Providers to ensure delivery of key service metrics and constantly develop performance to ensure the smooth running of the department.

What we’re looking for:
•    Candidate should have CDD/KYC/AML Knowledge and its policies related to sanctions
•    Should have a Master ’s degree in Business Administration or allied subject
•    Minimum 15-18 years of experience in Operations Management
•    Experience in delivering Lean, Machine learning, AI or other related automation projects 
•    Communicate effectively with peers and senior members of the organisation

Skills that will help you in the role:
•    Any AML stream related experience, preferably CDD (Client Onboarding) 
•    CAMS certified

Where will you be working?
Noida

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset 
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

More content

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

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