Job Title: KYC Onboarding Manager
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working 
Structured hybrid role:    
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction 

•    A specialist member of the KYC (Know Your Customer) team specializing in obtaining, completing and maintaining all Regulatory KYC documentation for our Clients in accordance with the Bank's guidelines with UK & Global financial regulations.
•    To provide high value, business critical KYC technical support to the Relationship Owner’s and Enhanced Due Diligence Teams.
•    To liaise directly with Enhanced Due Diligence team & Clients (either face-to-face, by letter, telephone, or e-mail) to gather KYC information, maintaining a professional manner and delivering excellent client service while managing potentially sensitive client information.
•    To work in partnership with other Barclays teams (the Relationship team, the Client Servicing Team, the Credit teams & the AML Team) – as well as our wider business functions (the Investment Bank, Barclays Wealth, and the Corporate Bank – both in the UK and internationally) – to deliver a ‘One Barclays’ client experience.
What will you be doing?
•    Provide End to End dedicated and robust specialist KYC expertise throughout the Onboarding and Refresh Process. Using expert KYC knowledge, communication and problem solving skills to analyse KYC information, that has been provided by Clients or sourced from the public domain, for a broad range of Corporate Clients, including a wide variety of specialist industry sectors and various unique/bespoke projects.
•    Take responsibility for maintaining a high standard of accuracy during all stages of the Client review, working towards ‘right first time’ objectives, taking ownership to resolve issues that may threaten remediation and refresh cycle timelines or Client satisfaction. Proactively working towards deadlines to resolve complex and high priority cases and utilising strong communication skills to interact professionally with external and internal stakeholders.
•    Support the Relationship Team by providing direct Client & EDD contact throughout all stages the KYC team’s processes. Act as a principal point of contact for information about Barclays’ KYC requirements, and take responsibility for managing the Client’s involvement in all tasks carried out by the KYC Team.
•    Use strong communication skills to explain the reasons for our KYC requirements, to manage Client expectations regarding our processing times, and to always deliver an excellent Client experience making Barclays the ‘go to bank’.
•    Work closely with other KYC Managers to support KYC Leadership in delivering an outstanding performance across the team, demonstrating excellent behaviours and positively embracing and contributing to the KYC change programme.
•    Contribute to a Positive, Supportive and Proactive working culture by sharing knowledge and expertise both locally and Globally. Collaborate with other Barclays teams & functions to consistently deliver an excellent ‘One Barclays’ Client experience and challenging operational processes with solutions to enhance the team’s current processes
•    Support the Relationship Team by providing direct Client contact throughout all stages the KYC team’s processes to enhance the speed of which client delivery is received as well as looking at efficiencies in the process between the two teams.

What we’re looking for:
•    Excellent communication skills, across all platforms, with the ability to flex styles to the needs of different colleagues, stakeholders and Clients
•    Graduate in any discipline
•    Strong time management skills to be able to proactively manage your workload effectively to complete complex and high-priority tasks within target timescales. 
•    Strong stakeholder management skills and experience of working with key stakeholder e.g. Financial Crime and Relationship Teams would be beneficial
•    Knowledge, understanding and experience of the importance of KYC to the Bank through the various lenses; i.e risk and regulation
•    KYC Knowledge and Experience.
Skills that will help you in the role:
•    End to End KYC Knowledge and Experience.
•    Knowledge of Corporate Banking
•    Knowledge and understanding of the legislation that affects Barclays and our Clients (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering and confidentiality regulations).
•    Specialist knowledge, understanding and experience in reviewing company structures, organisations and ownership – for example Trusts.
•    Language skills 

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset 
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.