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Application Support Subject Matter Expert

Whippany, NJ

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Application Support Subject Matter Expert

Whippany, NJ

Apply for job

Date live: May. 02, 2024

Business Area: COO & Functions

Area of Expertise: Investment Banking

Reference Code: 00285909

Contract: Permanent

Where will you be located?

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Application Support Subject Matter Expert  
Whippany, NJ 

Barclays Services Corp.

What will you be doing?

Barclays Services Corp. seeks Application Support Subject Matter Expert in Whippany, NJ (multiple positions available):

•    Driving complex and major incidents to resolution by owning the end-to-end incident
•    Produce Technical Incident Post Mortem (TIPM) documents for major incidents
•    Own the problem management function and work on to reduce the open problems by implementing fixes, collaborating with component teams
•    Reviewing test strategy, test cases and test results and provide inputs from an RTB (Run the Bank) point of view
•    Contribute in Operational Acceptance Testing (and execute wherever possible) to ensure the new systems are production-ready
•    Ensure systems are built resilience-ready and collaborate with project to complete the mandatory resilience testing for each component
•    Become Subject Matter Expert for both functional and technical aspects of the supported applications
•    End-to-end ownership of all BTB (Build The Bank)/RTB changes hitting the production environment
•    On boarding all autosys job SLA to Idash tool & logs to Kibana tool
•    Automation of all manual checks such as Start of day, End of day, Post-Release Live Proving, etc
•    Identification of gaps in the existing alerting and monitoring followed by deep instrumentation to rationalize / reduce false alerts
•    Identification of Technical Debt / Issue, audit issues and input them into Operational Risk Assessment and Control
•    May telecommute

What we’re looking for:

•    Employer will accept a Master’s degree or foreign equivalent in Information Technology, Computer Science, Engineering (any field), or related field
•    1 years of experience in the job offered or in a related occupation

•    Alternatively, employer will accept a Bachelor’s degree or foreign equivalent in Information Technology, Computer Science, Engineering (any field), or related field 
•    3 years of experience in the job offered or in a related occupation

Where will you be working?

You will be working at our Whippany, New Jersey location at 300/400 Jefferson Park.  At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

This position is eligible for incentives pursuant to Barclays Employee Referral Program.

More about working at Barclays

Barclays offers corporate and investment banking and credit card services in the US. Our 10,000 US colleagues are located in offices across the country, with headquarters in New York City, a world-class campus in Whippany, New Jersey hosting our Technology and Functional Teams, and sites in Nevada and Delaware supporting our contact center operations.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

More content

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

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