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Team Support Specialist

Chennai, Tamil Nadu

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Team Support Specialist

Chennai, Tamil Nadu

Apply for job

Date live: Apr. 25, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90388125

Contract: Permanent

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Job Title: Team Support Specialist
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working 
Structured hybrid role:    
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction 
•    Analysts in KYC  teams are responsible to perform reviews of KYC documents from clients so as to independently assess, whether Client Due Diligence Policy and regulatory requirements have been adhered to.
•    Provide exceptional customer service on behalf of Barclays and follow the Barclays Values
•    Use personal initiative in developing resolutions to quality checks by investigating ,ensuring solutions satisfy both the customer and the business 
•    The role holder may be required to work flexibly across a variety of different activities included in the KYC programme 


What will you be doing?
•    Take ownership of cases as defined in Barclays Group Minimum Standards.
•    To effectively investigate cases with varying degrees of complexity and know when to escalate cases of a high degree of complexity and ambiguity.
•    To engage and take ownership of the case putting yourself in the customers shoes  
•    To capture accurate information and details through the case handling process to allow effective analysis of the case in a timely manner.
•    To maintain and manage individual tasks on a daily basis to ensure that case related tasks are dealt with effectively and within relevant timescales.
•    To clearly communicate requirements to other business areas when information is required to resolve case 
•    To personally embrace change and share best practise with colleagues.
•    With the guidance of your Team Leader provide effective feedback to other areas of business and suggest improvements that can be made to enhance the customers experience and deliver the right outcome
•    Achieve/exceed challenging customer service and performance targets.
•    Use a high level of attention to detail to complete tasks ‘right first time, every time’, ensuring the KYC Team’s ‘right first time’ targets are met for all tasks.

What we’re looking for:
•    Graduate/Post-Graduate in any discipline 
•    Flexibility in hours of work and ability to work changing shifts patterns
•    Demonstrable knowledge and experience of delivering exceptional customer service
•    Knowledge of case handling procedures ideally from a financial background
•    Highly developed communication and influencing skills through multi-channels 
•    Proven  problem solving and decision making ability 
•    Ability to break down complex issues, assimilate & analyse information and reach a conclusion
•    Collaborative approach to handling issues
•    High level of quality awareness and accuracy
•    Excellent team player

Skills that will help you in the role:
•    Proven KYC Operational Background/Experience of working with Financial Crime
•    Preferred 3-5 years of relevant KYC experience
•    Knowledge of regulatory and risk requirements relating to customers.
•    Prior experience in Operations & Team Handling
•    Any expertise of handling Voice & Non-voice teams in Merchant operations
•    Awareness of industry recognised process automation tool sets / capabilities

Where will you be working?
Chennai



Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset 
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.


More about working at Barclays

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

OWe are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

More content

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

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