Skip to main content

?
Helpdesk
Click here to connect with our resourcing helpdesk team

AVP, Collections Strategy and Analytics

New York, United States

Apply for job

Date live: 09/09/2024

Business Area: Cards and Payments

Area of Expertise: Data & Analytics

Contract: Permanent

Reference Code: JR-0000012997

Apply for job

Barclays Data and Analytics

A career in Data & Analytics at Barclays is a hub for top talent, from beginners to experts, fostering innovation and excellence. You'll drive business strategy, leverage data potential, and enhance the experience of millions of customers in today’s data-driven world.

See your commute

Explore location

.

What will you be doing?

Barclays Services LLC seeks AVP, Collections Strategy and Analytics in New York, New York (multiple positions available):

•            Utilize knowledge of operations research and related data science and quantitative skills in order to manage, track, and optimize collections and recoveries strategy for the first line

across the US Consumer Bank.

•            Utilize fluency in collections field knowledge, oversee the historical, current, and forward looking performance trends and be able to present details on those trends to a wide range of

stakeholders.

•            Responsible for developing new contact strategies while monitoring performance of new and existing strategies by performing statistical testing.

•            Responsible for partnering with cross-functional groups to adapt strategies to align with new legal and regulatory changes.

•            Utilize various complex quantitative tools and technologies including SAS, ORACLE, Tableau, AWS, and Python to manage and monitor credit strategies related to customers in

collections.

•            Develop robust Management Information for collections and operations across products to support customer profiles and performance.

•            Identify opportunities to optimize current credit and operational strategy across products.

•            Develop, manage and maintain effective working relationships with people at all levels across BCUS, Operations, and CRO.

•            Coordinate with senior leaders across BCUS to ensure their full understanding and exposure to the key risks and trends involved in the risk profile and performance of the US business.

•            Incorporate bureau and other external data to further enhance credit strategy.

•            Drive decisions relating to portfolio-level analytics and credit strategy development that will govern the overall management of customer collections for the US Cards and Loans

portfolios.

•            May Telecommute.

•            May work remotely from anywhere in the United States.

Salary / Rate Minimum/yr: $162,950 per year

Salary / Rate Maximum/yr: $179,245 per year

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

This position is eligible for incentives pursuant to Barclays Employee Referral Program.

Purpose of the role

To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments. 

Accountabilities

  • Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively.
  • Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes.
  • Collaboration across functional projects and initiatives to support the broader business operations team.
  • Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance.
  • Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies.
  • Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates.
  • To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments.

Assistant Vice President Expectations

  • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
  • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
  • Take ownership for managing risk and strengthening controls in relation to the work done.
  • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
  • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
  • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
  • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
  • Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

This is Barclays New York

New York is home to Barclays’ US headquarters. The Americas hub for our Corporate and Investment Bank: a community of over 4,500 dedicated colleagues who create opportunities and solve challenges for some of the world’s most important companies.

Located in the heart of Manhattan, gives you a convenient location for commuting with access to everything New York can offer.

Our wellness center is equipped with modern amenities, including fitness centres offering a variety of classes and services.

Our health center provides a range of services, including primary and urgent care, wellness exams, health coaching, and vaccinations.

Our office features a variety of sophisticated dining options, including a colleague restaurant and a private executive dining room.

This is Barclays New York

New York is home to Barclays’ US headquarters. The Americas hub for our Corporate and Investment Bank: a community of over 4,500 dedicated colleagues who create opportunities and solve challenges for some of the world’s most important companies.

Excellent location

Located in the heart of Manhattan, gives you a convenient location for commuting with access to everything New York can offer.

Focused on fitness

Our wellness center is equipped with modern amenities, including fitness centres offering a variety of classes and services.

Caring for your health

Our health center provides a range of services, including primary and urgent care, wellness exams, health coaching, and vaccinations.

Great places to eat

Our office features a variety of sophisticated dining options, including a colleague restaurant and a private executive dining room.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.  

Learn more

What you'll get in return

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

Related content

Related Jobs


Model Validation

New York (United States)

09 Sep