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Kundenberater Rückzahlungsmanagement (m/w/d)

Hamburg, Germany

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Date live: 09/11/2024

Business Area: Barclays Consumer Bank Germany

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000006577

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Barclays Banking Operations

Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of our business strategy. By putting customers at the heart of everything we do, we’re putting our whole business behind our Customer facing teams. As the face of our brand, especially in an increasingly digital world, you'll play a vital role in our customers' financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive.

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Aktuell suchen wir Kundenberater*innen mit Schwerpunkt Rückzahlungsmanagement.

Warum Du Teil unseres Teams werden solltest

  • Homeoffice-Möglichkeit (aktuell 80%) nach erfolgreicher Einarbeitung (ca. 1-2 Monate)
  • Attraktives Grundgehalt mit Bonus sowie ein flexibles Budget zur freien Verfügung (u.a. für ein HVV-Ticket, vermögenswirksame Leistungen u.v.m.)
  • 30 Tage Urlaub (bei einer 5-Tage-Woche) und zusätzliche Bankfeiertage (Heiligabend & Silvester)
  • Einen hohen Arbeitgeberzuschuss zur betrieblichen Altersvorsorge mit einem kleinen Eigenanteil
  • Umfangreiche und individuelle Einarbeitung

Dein Part in unserem Team

In dieser Position übernimmst Du die individuelle telefonische und schriftliche Kommunikation mit Kund*innen, die in der Mahnabteilung betreut werden – z. B. zur Beantwortung von Anfragen, zur Hilfestellung bei Zahlungsproblemen, zum Aufsetzen von Rückzahlungsvereinbarungen und zur Behandlung von Beschwerden.

  • Du bearbeitest Kundenanliegen über unsere hausinternen IT-Systeme
  • Dabei erledigst Du alle mit der Stelle verbundenen administrativen Aufgaben, z. B. die eigenständige Pflege der Excel-Dateien
  • Die Einhaltung der relevanten Richtlinien und Standards sowie das Absolvieren der zugewiesenen Trainings zählen ebenso zu Deinen Aufgaben.
  • Sofern Du die Risiken und Kontrollen verantwortest, gewährleistest Du deren angemessene Durchführung
  • Du handelst verantwortungsbewusst bei allen Entscheidungen, die Kund*innen/Interessent*innen betreffen
  • Du korrespondierst individuell und selbstständig mit Inkassobüros, Schuldnerberater*innen und Rechtsanwält*innen
  • Du klärst abteilungsübergreifende Fälle mit anderen internen Abteilungen ab, wie z. B. der Sicherheits- oder Rechtsabteilung

Das spricht für Dich

  • Eine kaufmännische Ausbildung oder mehrjährige Berufspraxis
  • Erfahrung im telefonischen Kundenservice (Inbound und/oder Outbound)
  • Kundenorientierung mit Fokus auf hohen Servicestandards
  • Ausgeprägte Kommunikations- und Formulierungsfähigkeit, Verhandlungsgeschick sowie gutes Verständnis für Grammatik und Rechtschreibung
  • Verhandlungssichere Deutschkenntnisse (C1)
  • Sichere Anwendung des MS-Office-Pakets
  • Kompetenz zur Kommunikation mit anderen Mitarbeiter*innen von Barclays auf unterschiedlichen Ebenen des operativen Geschäfts
  • Erfahrungen aus der Finanzdienstleistungsbranche sind wünschenswert
  • Bereitschaft zur Arbeit in unseren aktuellen Servicezeiten: 9:00-17:00 Uhr

Jetzt bewerben

Wir wünschen uns Kolleg*innen, die voller Ideen sind und voller Energie, die Ideen auch in die Tat umsetzen. Wenn Du Lust hast, Barclays mit Deinem persönlichen Einsatz weiterzuentwickeln, dann sind wir gespannt, Dich kennenzulernen. Sende uns gerne Deine vollständigen Bewerbungsunterlagen (Lebenslauf, Ausbildungsnachweise & Zeugnisse) unter Angabe Deiner Gehaltsvorstellung und Deines frühestmöglichen Eintrittstermins.

Das ist Barclays Consumer Bank Europe

Bei Barclays stehen die Menschen und ihre Entwicklungsmöglichkeiten im Mittelpunkt. Das gilt sowohl für unsere Kund*innen als auch Mitarbeiter*innen. Wir sind voller Ideen und vielfältig. Kurz, wir haben eine besondere Unternehmenskultur, die von allen Mitarbeiter*innen gelebt und geprägt wird. Mit unserem Privatkundengeschäft sind wir seit mehr als 30 Jahren erfolgreich in Deutschland aktiv und zählen zu den führenden Anbietern von Kreditkarten mit echter Kreditfunktion. Zu den weiteren Geschäftsfeldern des Unternehmens gehören Ratenkredite, Ratenkauf-Finanzierungen über den Online-Händler Amazon sowie Tagesgeld. Mit über 2 Millionen Kund*innen und mehr als 700 Kolleg*innen in Hamburg zählen wir zu den führenden Direktbanken in Deutschland.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re a global, vital and highly respected financial organisation with an inspiring Purpose. Operating in 39 countries and employing around 100,000 people across the world, we help communities, individuals and businesses thrive. And we’ve created financial solutions and technology that the world now takes for granted. A career with us can offer incredible variety, depth and breadth of experience, and the chance to learn from some of the best minds in technology and finance.

To find out more about Barclays' strategy please click here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.

We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific and any changes must be reviewed. It is important that you ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Gain access to wellness rooms, gyms and mental health support.

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Modern spaces designed for teamwork and brainstorming.

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Learn more about Barclays locations

Across our campuses, we offer modern workspaces, collaborative areas, and state-of-the-art meeting rooms. Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations. Designed for innovation and comfort, they support a dynamic and productive work environment.

Health and wellness

Gain access to wellness rooms, gyms and mental health support.

A place where you can belong

Our welcoming and inclusive culture supports you to bring your whole self to work, explore your potential and pursue your passions.

Collaborative Areas

Modern spaces designed for teamwork and brainstorming.

More than work

There’s so much more than work to involve and engage you on campus. From socialising to sports, from community events to volunteering.

Be you. Be valued. Belong.

We celebrate the unique perspectives and experiences each individual brings, believing our differences make us stronger and drive success. Our colleague networks offer connection, support, and growth, while our "This is Me" series shares the unique stories of our colleagues. Committed to diversity, equity, and inclusion, Barclays values you for who you are and ensures you truly belong.

You can learn more about our commitment to our colleague on our DE&I page.  

Learn more

Application Process

Your application

We’ll ask for information about you, your CV and cover letter.

1

Your assessment

Covering your behaviours and ability at work.

2

Your interview

Exploring your past experiences and skills.

3

Next step

We’ll request additional information so that you can complete our screening process

4
How to ApplyRead our FAQ's
Barclays

Working flexibly

We’re committed to providing an inclusive culture and environment, that recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives, as well as enabling us to better service our customers’ and clients’ needs.

Our approach to working flexibly is designed to support you to balance your life and to accommodate diverse needs, whilst still allowing us to meet our business needs. If you’d like to request a flexible working arrangement, please discuss this with your hiring manager.

Hybrid working: Our approach to hybrid working ensures there’s the right balance of working alongside colleagues at our onsite locations, as required for each role. For business areas that offer a hybrid working experience, this will be in a structured way, where colleagues work at an onsite location on fixed, ‘anchor’, days of the week. Some roles may require full onsite working. Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

We continue to embed and review our hybrid working environment and remain in a phase of testing and learning. This means that working arrangements could change, with reasonable notice, to align with the needs of our business.

Barclays is built on an international scale.

Our geographic reach, our wide variety of functions, businesses, roles and locations reflect the rich diversity of our worldwide customer base. All of which means we offer incredible variety, depth and breadth of experience.
And the chance to learn from a globally diverse mix of colleagues, including some of the very best minds in banking, finance, technology and business. Throughout, we’ll encourage you to embrace mobility, exploring every part of our operations as you build your career.

Find more information

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