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Product Owner

Chennai, India

Date live: Jun. 27, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90392112

Contract: Permanent

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Job Title: Product Owner
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction
The Product and Propositionâ€¯Manager is responsible for the management and development of existing and new
products and/or services; and where applicable, ownership of related customer and colleague journeys. The role holder will develop the productâ€¯strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank,â€¯achieved through appropriate service level agreements, regulatory compliance, risk management and controls.

What will you be doing?
• Lead in the development of customer level strategies & solutions that are tailored to customers’ needs
• Act as a Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys
• Use comprehensive knowledge and understanding of product and services/tools used by the Product and
Proposition team and take cue from the bank’s Customer Strategy, to develop product propositions, and/or service
strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the
priorities.
• With a strong knowledge of the financial services industry and relative positioning of the company’s products and
services, input into the customer strategy and use this knowledge when developing products and services.
• Ensure appropriate Service Level Agreements are in place with operational teams and monitor performance against these Agreements, supporting the business to resolve operational service issues as they arise.
• Guided by the business strategy, develop different commercial and business models through a strong
understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Influence how Barclays can respond to disruption from new business models, including disruptive models enabled
by new Fintech developments.
• Create strategic alliances and partnerships across Barclays; to understand and optimise the operational model to
deliver good customer outcomes, efficiencies in the business and reduce the cost of operating the business.
• Advise and influence senior decision-makers using data, evaluative judgement and comprehensive understanding
of the products and services within the team’s remit
• Acts independently by leveraging own skills and knowledge and uses strong leadership skills and techniques, to
support the team in their personal development and create a psychologically safe environment that encourages
and values innovation, trying new approaches and learning from failure
• Maintain product/service integrity by ensuring legal and regulatory compliance and manage risk in the team by
creating reliable and sustainable solutions for mitigating risk; resolving audit findings; reporting at relevant governance fora; and making timely escalations in accordance with the Enterprise Risk Management Framework.

What we’re looking for:
Proficiency Profile
Competencies are defined for each role across different ‘proficiency’ levels. The combination of the right competencies,
at the right proficiency level, is what makes up the detailed definition of any one role. The definitions of the proficiency
levels are as follows:

1. Awareness – Practical experience with supervision, predominantly in non-complex situations.
2. Working Knowledge – Independent practical experience in largely non-complex situations.
3. Practitioner – Independent, complex application of the competence and supervision of others.
4. Expert – Independent, complex application of the competence and recognised by other senior professionals as an
expert, leading and coaching others.
The role holder will ideally have Practitioner Knowledge or Working Knowledge of the core competencies as stated
below; however, the role holder along with their Line Manager will own the development through the proficiencies of
these competencies and where the required proficiency is not met, training will be provided.

Skills that will help you in the role:
Key Competencies: Practitioner Knowledge

• Customer Focus - Ability to identify, articulate and strongly advocate for customer needs creating customer experiences aligned to business outcomes
• Commerciality - Understands how the bank operates in order to be successful, profitable and serve the needs of clients and customers. Demonstrates awareness of key business concepts, tools and processes and recognises how they apply to Barclays.
• Product Knowledge - Understands the bank's products and services available for clients / customers. Identifies products and services that meet current and future client / customer needs.
• Digital Transformation - Understands the strategies, technologies and practices related to effective digital transformation. Recognises the importance and impact of digital transformation on the bank.
• Analytical Thinking - Applies tools and techniques to gather, process and analyse information using various sources and different perspectives. Recognises the significance of exploring and dissecting information in order to tackle tasks, decisions or issues.
• Decision-Making - Understands the need to balance careful evaluation and judgment of situations with timely Decision making. Considers all options, applies rational thinking and selects the best path forward in line with the interests of the bank, customers and colleagues.
• Product Design Life Cycle - Knowledge and application of the product design life cycle; the ability to design and produce deliverables using appropriate methodologies in a range of scenarios across the bank.
• Collaboration - Understands how to work with others and why this is important. Invests in the shared success of the group, and prioritises the needs of the collective. Respects the contribution of others and ensures everyone feels heard and valued.
• Stakeholder Management - Proactively, systematically and effectively manages stakeholder relationships both within and outside the bank. Sets clear expectations and analyses stakeholder(s) needs in order to successfully deliver the bank's desired outcomes.
• Risk Management - Understands governance, risk and control principles, and uses them to inform decision making, problem solving and opportunity assessment.
• Producing Results - Ability to achieve or exceed planned outcomes, even in difficult situations. Effectively uses available resources (e.g., people and technology) and strives for excellence.

Key Competencies: Working Knowledge

• Market & Industry Knowledge - Understands the different markets and industries that the bank operates in. Demonstrates knowledge of current competition, market trends, client / customer needs and regulations, both at a local and global level
• Strategic Thinking - Ability to 'see the bigger picture' and plan accordingly, ensuring all decisions and activities contribute to the bank's vision, success and competitiveness in the market.
• User Experience Design - Knowledge of user experience design tools and techniques. Utilises these tools and techniques in order to design and build products / applications / services that are positively perceived and accessible to all users.

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

We’ve had a presence in Europe almost as long as there’s been a Barclays. So, we’re building on solid foundations, leveraging our embedded talent, in 10 locations across the region allowing us to draw on a wealth of local and regional insight. For more information click here.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more