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Senior Analyst

Chennai, India

Date live: Jun. 27, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90392458

Contract: Permanent

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Job Title: Senior Analyst
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:
This role is to primarily involve into the activities such as self-certification form reviews following the annual customer outreach for FATCA-CRS Tax information and annual reporting to regulators.

What will you be doing?
ïƒ˜ To hold in-depth knowledge of the process, identify gaps and implement effective controls to avoid any business loss.
ïƒ˜ Identify key strategic opportunities in the process and work along with Team manager/Senior Management for implementation
ïƒ˜ Coordinate with internal management and provide consultation to all process services.
ïƒ˜ Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
ïƒ˜ Co-ordinate / liaise with IT Support on faults and changes, user Ids, etc
ïƒ˜ Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances
ïƒ˜ Monitor KPI and highlight outliers to Team manager
ïƒ˜ Develop and maintain various procedures for effective implementation of all processing activities.
ïƒ˜ Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
ïƒ˜ Work with Team Manager and take joint responsibility for the control of workflow to ensure process efficiencies are achieved, team performance is optimized, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
ïƒ˜ Complete all tasks as outlined in Team Support Specialist Role depending on area of the business. Examples may include (but not exhaustive of):
o Collating of Communication/Process Updates
o Real Time Adherence
o Attendance Issues
o Updating of individual’s HR files
ïƒ˜ To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
ïƒ˜ Responsible for verification and authorization of entries within signatory limits and non-conformant items/referrals which may be staff prompted or system generated
ïƒ˜ Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
ïƒ˜ Provision of 2-way feedback to Team Manager/Operations Manager
ïƒ˜ Conduct daily huddles to provide process updates and share process scores
ïƒ˜ Preparing reconciliation templates and discussing open items with the respective stakeholders for timely clearance.

What we’re looking for:
ïƒ˜ Detailed understanding of the business operational objectives, service standards and compliance requirements
ïƒ˜ Knowledge of bank and product procedures and policies specifically around Regulatory Compliance for products and services
ïƒ˜ Excellent organizational and planning skills
ïƒ˜ Strong interpersonal and relationship building skills to ensure Team Managers and/or Operational Manager receive quality service;
ïƒ˜ Build relationships with supporting areas such as quality, controls & relevant stake holder for smooth functioning of day to day operations
ïƒ˜ MS Office Suite (Preferably Excel, Word & PowerPoint). Knowledge of writing SQL queries will be an advantage
ïƒ˜ Broad understanding of Back Office Operations structure and staff roles
ïƒ˜ Minimum 1 year or internship with financial institution sector.
ïƒ˜ Graduate in any discipline
ïƒ˜ Experience of Back Office Operations systems and shaping new procedures and exchanging best practice to improve advisors and customer experience. Experience in Business Banking and KYC/Data Protection/Data Privacy/Compliance/Due Diligence profile
ïƒ˜ Excellent track record during past work experience. Able to analyze data to high level and map process
Content to be in priority order

Skills that will help you in the role:
ïƒ˜ Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritize accordingly
ïƒ˜ Team Handling and Escalation handling ability
ïƒ˜ Technical systems and procedure training experience
Workflow time management experience. Excellent questioning skills. High levels of attention to detail

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

We’ve had a presence in Europe almost as long as there’s been a Barclays. So, we’re building on solid foundations, leveraging our embedded talent, in 10 locations across the region allowing us to draw on a wealth of local and regional insight. For more information click here.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more