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Director for US Cyber Operations

Whippany, New Jersey

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Whippany, NJ

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Date live: Jun. 27, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90387308

Contract: Permanent

Role Title: Whippany Cyber Operations Director
Whippany, NJ

Overall purpose of role

Cybercrime and cyber-attacks against institutions are growing considerably in quality, quantity, and complexity, targeting both private industry and national critical infrastructure.However, a holistic approach across all security disciplines is required to ensure that these are mitigated successfully. Successful attacks against organizations can result in significant disruptions to business transactions, operations, and client activities, as well as regulatory scrutiny, reputational harm and brand tarnishment.

As a global bank, Barclays is at the crosshair of cyber threat actors. As an organization that process financial transactions, stores and transmits sensitive client information, and participates in the global financial marketplace, Barclays is an attractive target to organized criminals, hackers and hacktivists.Barclays can expect to see a continued increase in the number and sophistication of cyber-attacks against it, its partners, and its employees and clients.This is made more of a critical issue given the bank’s strategy of providing more and more of its services and products online and via mobile channels.

The developments described above require a different and much more proactive and intelligence led cyber defence, compared to the normal reactive and incident-based defences built over the last 20 years.The modern Chief Security Office develops and operates tools that are used by internal groups for protecting information, understanding internal systems and networks in order to prevent attacks, and analysing information to determine whether the organization is under attack.In addition, other tools used in the day-to-day management of employees or systems may be managed by the Chief Security Office if they are related to its mission of protecting the assets of the company and its customers.

Key Responsibilities

Lead the Whippany, NJ based Cyber Operational team, reporting into the MD, Cyber Operations and collaborating with globally distributed function that performs the following mission critical functions:

  • Deliver the consolidated strategy to operate a 24x7 Current Operations service, for alerting, event management and incident response global monitoring service.
  • Operate the procedures for the Threat Management Service to anticipate current and emerging cyber security threats to Barclays.
  • Drive critical security improvements and influence the security culture across Barclays by providing common services and sharing best practice.
  • Deliver a step-change in the operational and cost effectiveness of the Cyber Operations teams, including transferring functions to lower cost strategic locations as appropriate.
  • Oversee the operation of key controls to ensure the teams maintain regulatory compliance and are able to fulfil security obligations to the appropriate stakeholders and authorities.
  • Deliver Ad Hoc and weekly briefings on the information security threat landscape to senior management.
  • Demonstrate decision-making logic and exemplary reaction to security events affecting the business areas of Barclays Group
  • Provide command, control and reporting support to JOC for all cyber security incidents.
  • Establish and maintain relationships with business units as well as wider CSO organisation to drive ongoing service improvement activities.
  • Drive the enhancement, improvement and delivery of monitoring and response methods and processes to reduce risk.
  • Ensure that all team members are appropriately trained, developed and motivated by demonstrating role model behaviours and providing opportunities to RISE.
  • Establish and deliver methods & tools that provide value for the organization by reducing risk.
  • Provide strategic input to technical detection and response programs and initiatives leveraging previous experience.
  • Use previous experience in global environments to provide success criteria & lessons learned with regards to toolset deployment and associated costs, benefits and impacts
  • Understand costs and complexities associated with technical changes, and subsequent impact on time, quality and stability of the changes.
  • Clearly communicate risks associated with detected events on a technical and non-technical layer to stakeholders.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Person Specification


·Experience in the field of security monitoring, incident response and mitigation, web application security, threat research or intelligence analysis.

·Experience in attack surface reduction work, proactively using intelligence to increase controls before a threat manifests.

·Experience in dealing with all other aspects of Red, Blue and Purple team operations and management.

·Proven experience of running & operating a 24x7 facility.

·Proven leadership, relationship management and communication skills

·Experience of building and delivering a world-class security operations team.

·Incident, Problem and Change Management trained.

·Extremely effective people manager – able to manage, motivate and inspire a diverse, operational team.

Desired Skills

·Proficiency in

oCyber Kill Chain

oIntelligence Driven Defence

oSecurity architectures

·Confident, with the ability to remain calm, controlled and focused in pressure situations.

·Ability to identify operational risks and issues in a fast time environment and take proportionate and appropriate actions.

·Ability to help write concise reports based on complex data with accuracy, brevity, and speed.

·A good understanding of a Corporate, Physical Security Environment.

·Previous experience in a Security Control Room environment is desirable.

·Previous experience of Incident Response procedures, with technical ability to ‘take control, and co-ordinate’ major security incidents.

·Mentoring experience

More about working at Barclays

From New York to Nevada, our Barclays US offices are places where we’ve brought work and wellbeing together to create environments where our people can be at their very best. These are warm, welcoming and diverse communities where everyone’s contribution is recognised and celebrated.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more


Working together for a better financial future.


We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.


We discover our full potential through our desire to Empower, Challenge and Drive each other.

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