We’re currently updating our application system. This means that from 25 June until our new system is live in July you won’t be able to apply for a job on this site. You can still register your interest in our opportunities by submitting your full name and email address via our TalentPool. We'll keep you updated and let you know when applications are open. We’re sorry for any inconvenience this may cause, and we appreciate your understanding.

EMEA Head of Loan Closing

London, United Kingdom

Date live: Jun. 27, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90392113

Contract: Permanent

Where will you be located?

Take a look at the map to see what’s nearby. Train stations & bus stops, gyms, restaurants and more.

Explore location

Role Title: Head of EMEA Loan Closing & Settlement
Location: London

What will you be doing:
As part of Barclays Execution Services, the Chief Operating Office (COO) is responsible for supporting and implementing the strategic goals of the Group’s businesses and manages the day to day operations of the Barclays UK and Barclays International businesses as well as driving change and development. To support the business, COO has created transaction cycles for some existing and new operations and technology activities. Each transaction cycle groups together a number of services that we currently deliver to the businesses.
The COO mission statement is, “to be a world-class provider of simple, efficient, innovative and secure operation and technology services to deliver customer and shareholder value”. The team comprises of business aligned teams, the Chief Information Office, Barclays Execution Services COO, Group Strategy and Centres of Excellence for Data, Controls, Security, Procurement, Innovation and Risk, Finance and Treasury COO

Overall purpose of the role:
• The role holder will be a senior partner in the Global Wholesale Lending leadership team influencing the strategy of scaling, enhancing the capabilities and service delivery in support of the Syndicate, Agency and Credit Markets Trading business. The role holder will execute these plans to meet the needs of the businesses at the right service level and cost, while driving a culture of service excellence.
• The role holder will lead the European Loan Closing and Settlement teams and be required to build long lasting and trusting relationships with senior desk trading and sales teams in the Credit Markets Trading business, the Syndicate and Agency business, as well as other critical partners including, Finance, Legal, IT and Credit Risk, as well as being able to work directly with professional advisors, sponsors, customers and clients as necessary.
• The role holder will support and influence the Wholesale Lending transformation agenda with highly visible, large scale change such as the Loan settlement/servicing journey and Credit trading.
• The role holder will lead the further maturing of the service framework and consumption model for Loan closing and settlement.

Key Responsibilities:
• The role holder will be responsible for the day to day escalation management and oversight of the EMEA Loan Closing and Settlement teams – circa 100 plus FTE
• The role holder will Influence a wide-ranging audience across the Business & Operational functions to gain buy-in to Business requirements, performance/timelines. Stakeholders will be to Director level although presentation at Director Level + will be expected.
• Supporting the design and management of plans to deliver the Wholesale Lending operational goals.
• Conducting specific business analysis tasks as directed by senior management.
• Design and facilitate in the delivery of optimal end to end business processes.
• Communicating status and updates to the Head of Wholesale Lending and stakeholders across the Barclays International franchise and driving actions to improve maturity.
• The role holder will maintain awareness of business structures /processes /changes /volume fluctuations & other functional dynamics to ensure data analysis & frameworks are current & focused.
• Understand Barclays Group processes & policies and ensure adherence to them.
• The role holder will have an in-depth knowledge of the loan industry and market competitor landscape.

What we’re looking for:
• Experienced in stakeholder management at a senior level – MD/D/VP
• Awareness of key drivers of service excellence and operational efficiency, proven ability to think creatively & identify innovative solutions.
• Proven experience of managing operational processes/ leading teams
• Proven experience of analysis, creativity and innovation and ability to conceive original and practical solutions to complex and business critical problems
• Ability to develop and grow teams in awareness of wider strategic goals
• Expertise in using industry wide lending technology platforms, particularly LoanIQ

Skills that will help you in your role:
• Ability to demonstrate significant experience of working closely with an MI/ Data analytics / Operational area’s/IT, Transformation or Change department
• Strong commercial focus.
• Ability to manage teams and work with groups pan-functionally, establishing rapport and credibility at all levels.
• Appreciation of the implications of change on organisations.
• Demonstrable experience of leading teams in a pressurised, high-visibility environment.
• Strong Leadership

More about working at Barclays

Barclays offices across the UK are designed to be places where our people can come together to do their best work, surrounded by excellent facilities for both work and leisure. These are warm, diverse, supportive communities in some of the UK’s best locations, where everyone can thrive.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more