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AVP - HR Service Manager

Chennai, India

Date live: Jun. 27, 2024

Business Area: COO & Functions

Area of Expertise: HR

Reference Code: 90390133

Contract: Permanent

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Job Title : AVP - HR Service Manager
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:

As a member of the Group HR Business and Service Management Team:
• Work with Service Providers across HR to ensure that HR processes are appropriately mapped in line with Group standards, and Process Owners are empowered and encouraged to use the process maps to inform decision making.
• Work with the Group HR Business and Service Management Team to ensure that all team deliverables are completed on time and delivered to a high standard

What will you be doing?

The role holder will be accountable for the following:
• Overseeing the BAU governance and engagement framework for process mapping across the HR Function
• Engaging with stakeholders across the HR Function to provide subject matter expertise, support, guidance and governance for the design and utilisation of mapping of HR processes
• Communicating and ensuring adherence to process mapping standards in Blueworks Live (the strategic process mapping tool for Barclays)
• Engaging key stakeholders across the Barclays process and continuous improvement community to ensure consistency in approach with the wider Barclays Group
• Identifying process simplification and standardisation opportunities
• Providing accurate management and performance reporting / analysis to key internal stakeholders. Coordinating cost and control input into regular governance and reporting; driving improvements in reporting and ensuring consistency in reporting across performance, cost and control.
• Understanding existing and new governance and regulatory requirements and work with the team to translate and communicate these to key HR stakeholders, ensuring compliance across HR.
• Ensuring the HR Service Catalogue, service documentation and agreements are up to date and accurate, managing any changes through the appropriate channels in a timely manner.
• Driving and supporting improvements to business, service and process management across HR.
• Supporting the wider Group HR Business and Service Management Team on the development and implementation of HR projects

What we’re looking for:

• Process-driven, with excellent attention to detail
• Able to deliver quality results with challenging but collaborative influencing style
• Strong data / numeric / analytic skills and ability to draw key points from complex data
• Well organised and ability to prioritise and re-prioritise work according to changing requirements to meet tight deadlines
• Proven ability to develop strong relationships
• Strong continuous improvement mindset

Skills that will help you in the role:

• Strong knowledge in process capture / business process modelling standards
• Demonstrable experience of using process modelling tools (Blueworks Live preferable)
• Strong Excel and PowerPoint skills
• Strong presentation (written and verbal) skills, with the ability to bring a dry subject matter to life in terms that the business relates to.
• Effective interpersonal and influencing skills with an ability to operate with a broad range of HR and business stakeholders
• The ability to gather information in a structured manner ensuring stakeholder engagement with regard to the purpose of the information required.
• The ability to act decisively, use sound judgment and move projects and the business with pace/ ability to manage workload to ensure deliverables are to time and quality
• Experience in developing new reporting processes and analytics, including development of SLAs and KPIs
• Graduate
• Sound knowledge of HR core processes (i.e. Resourcing, Position Management, Payroll, Exit)
• Understanding of Lean and associated execution principles
• Colleague-centric design experience
• Experience / knowledge of project management principles
• Financial services experience

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

We’ve had a presence in Europe almost as long as there’s been a Barclays. So, we’re building on solid foundations, leveraging our embedded talent, in 10 locations across the region allowing us to draw on a wealth of local and regional insight. For more information click here.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more