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Services Delivery and Data Acquisition

Chennai, India

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Chennai, Tamil Nadu

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Date live: Jun. 27, 2024

Business Area: COO & Functions

Area of Expertise: HR

Reference Code: 90389672

Contract: Permanent

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Job Title : Services Delivery and Data Acquisition
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working 

Structured hybrid role:    
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:

Service Delivery
    To provide a first-class Customer Service for Business Clients, Employees, Managers and HR Colleagues.
    Lead a small team of Service Delivery Analysts within Service Delivery in the delivery of regular reporting and ad-hoc queries with a focus on continuous improvement, coaching and service excellence.
    Follow end-to-end data and reporting processes (data collation, consolidation, processing, production, analysis, presentation)
    Deliver data & reports in line with governance, legal and policy expectations, in particular delivery of complex regulatory reporting to key business stakeholders.
    Seek and deliver improvements and proactively review process and documentation and requirements.
    Network and work with the wider People Analytics community to deliver on our shared and assigned reporting responsibilities.
    Support key projects, continuous improvements, small change activity and testing 
Data Acquisition
    Ensure acquisition of accurate and relevant data from various sources
    Identify, gather, and validate data that aligns with organization's objectives and data requirements.


What will you be doing?

Service Delivery
    Deliver numerous reporting responsibilities and downstream processes such as headcount reporting, functional reporting or data integrity, data collation & production, etc.
    Resolve customer queries by analysing the root cause and owning through to resolution.
    Confirm correct levels of authorisation are in place before undertaking work.
    Support the self-service model by coaching collages on how to access their data, including access & profile amendments.
    Manage the provision of a wide range of ad hoc MI reports and datasets to numerous customer groups so as to enable them to achieve their objectives.

Data Acquisition
    Understand various data sources, both internal and external, that supply data to operational reports, dashboards, insights-based reports, etc. and identify other relevant data that could benefit Business stakeholders.
    Gather and extract data from identified sources. This may involve writing and maintaining scripts, utilizing APIs, leveraging automated tools, or collaborating with data engineering teams to ensure data accessibility.
    Validate data quality to ensure accuracy, completeness, and reliability of acquired data. Perform data comparison effectively using tools.
    Adhere to legal and regulatory requirements related to data acquisition, storage, and usage. Ensure compliance with data privacy policies, maintain data confidentiality, and handle sensitive information with utmost care.
    Work closely with internal teams, including analysts, and business stakeholders, to understand their data requirements and provide appropriate data sets for analysis, reporting, etc. Collaborate with IT teams to optimize data acquisition processes and resolve technical issues promptly


What we’re looking for:

    Graduate in any discipline
    Excellent & proven communication skills - verbal, written & presentation.
    Excellent Customer Service skills and experience – ability to deal with a varied customer base, including business customers & senior stakeholders, and explain complex queries clearly.
    High degree of proficiency in Excel and other Office 365 applications in a reporting capacity
    Experienced in the application of analytical and quantitative skills – preferably in Financial Services Industry
    Analytical thinking and understanding of data and basic business analysis to be able to collate, capture and present data as information.
    Ability to work under pressure, coordinate and prioritise activities, self-discipline, and motivation.  This will be an evolving role, which would require flexibility & adapting to the situation at hand.
    Results-oriented with strong attention to detail and accuracy with the ability to learn quickly whilst remaining thorough.
    Focused on meeting governance, risk management, controls and compliance requirements – and what they mean in terms of day-to-day business practice.
    Team player who naturally shares best practice and knowledge to help achieve business and personal objectives of other Team members.
    Experience in querying and manipulating large datasets.


Skills that will help you in the role:

    Experience of using Workday report writer
    Workday reporting
    Data visualization tools like QlikSense
    Business Objects Web Intelligence designer and or equivalent relationship database experience in a reporting capacity
    Knowledge of HR processes and data
    Experience in using HR applications and systems.

Where will you be working?
Chennai


Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower 
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

We’ve had a presence in Europe almost as long as there’s been a Barclays. So, we’re building on solid foundations, leveraging our embedded talent, in 10 locations across the region allowing us to draw on a wealth of local and regional insight. For more information click here.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more

Purpose

Working together for a better financial future.

Values

We believe great talent RISES. It acts with Respect, Integrity, Service, Excellence and Stewardship.

Mindset

We discover our full potential through our desire to Empower, Challenge and Drive each other.

More content

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