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Measurement Metrics HR Service Reporting

Chennai, India

Date live: Jun. 27, 2024

Business Area: COO & Functions

Area of Expertise: HR

Reference Code: 90391772

Contract: Permanent

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Job Title: Measurement Metrics HR Service Reporting
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working
Structured hybrid role:
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction
The HR Measurement & Metrics Service Reporting Lead is a key role within the HR Colleague Experience team, focused on establishing a robust framework of HR measures and metrics using the four pillars of Experience, Effectiveness, Efficiency and Control to monitor the performance of the HR function and drive its delivery to the business with precision and insight. The role holder will evolve the alignment of data and insights to HR Colleague Journeys, Value Streams, and Processes, providing valuable insights into outcomes and sharing them with HR colleagues to foster a culture of continuous improvement and excellence.

What will you be doing?
• Develop a framework of HR measures and metrics that enable HR leadership to monitor the performance of the function and its delivery to the business. This involves creating a comprehensive system that captures the essence of HR's impact and guides strategic decision-making.
• Lead the development of data inputs, presentation layer/UI, metrics definition, and access mechanisms for HR Measures & Metrics. This requires a deep understanding of data management and the ability to present data in a user-friendly manner that is both accessible and informative.
• Work with stakeholders across all HR areas to ensure that the measures and metrics developed reflect and drive improvement in the performance of HR. This involves active collaboration and communication to align the metrics with the actual performance and goals of the HR function.
• Ensure that the 4 pillars of Experience, Effectiveness, Efficiency, and Control are used as the primary structure for HR Measures. This aligns the metrics with the core values and operational pillars of the organisation, ensuring a holistic approach to performance measurement.
• Evolve the alignment of data and insights to HR Colleague Journeys, Value Streams, and Processes. This involves continuously refining the metrics to ensure they remain relevant and provide actionable insights that contribute to the improvement of HR services and processes.
• Operate in the role of product owner for the HR Performance dashboard

What we’re looking for:
• Data sourcing and management: adept at identifying and utilising the appropriate data sources to ensure the integrity and relevance of HR metrics. They must manage this data with precision, aligning with the consistently excellent standards of simplicity and efficiency.
• Storytelling with data: ability to interpret complex data and convey it in a compelling narrative that drives decision-making and change. The Lead must embody the mindset behaviour of empowerment, using insights based on data to inform decisions.
• Stakeholder management: excellence in building and maintaining relationships across various HR areas, ensuring that the metrics developed are reflective of and contribute to the improvement of HR performance.
• Management Information and reporting development: ability to develop clear, insightful, and actionable reports that enable HR leadership to monitor and drive the function's performance.
• Data analysis and insight generation: strong analytical skills to generate insights that inform strategies and actions.
• Product ownership experience – from stakeholder requirements, through change prioritsation to problem resolution and support of delivering agile change teams

Skills that will help you in the role:
• User Experience design and research: knowledge in UX design and research to enhance the digital product experience, focusing on outcomes that deliver value.
• Agile change experience: experience in Agile methodologies, adapting to evolving business needs and driving continuous improvement.
• Change management: skilled in managing and leading change initiatives, ensuring that the HR function adapts and thrives in a dynamic environment.
• Advanced data analysis techniques: proficient in advanced data analysis techniques to uncover deeper insights and drive more sophisticated decision-making.
• Innovative problem-solving: an innovative problem-solver, able to address complex challenges with creative solutions.

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

More about working at Barclays

We’ve had a presence in Europe almost as long as there’s been a Barclays. So, we’re building on solid foundations, leveraging our embedded talent, in 10 locations across the region allowing us to draw on a wealth of local and regional insight. For more information click here.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

Learn more