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Client Implementation Support Manager

Knutsford, United Kingdom

Date live: Jun. 27, 2024

Business Area: COO & Functions

Area of Expertise: Operations

Reference Code: 90388337

Contract: Permanent

Where will you be located?

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Specialist Support Advisor
Knutsford

As a Barclays Specialist Support Advisor, you will be working as part of Corporate Client Service who are a business area within Corporate Digital banking. Within this role, you will provide both day to day Corporate Digital Channel / Product support for the entire Corporate Client base and Global Coverage. In addition, you will also lead and manage the end to end Onboarding and Implementation of Corporate clients on a number of Channels and products.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

• Answering any servicing or channels related requests received from clients, as well as those from other business areas and third parties where appropriate
• Building, developing and maintaining effective relationships with clients, contacting them via phone or email, provide world-class service utilising skills and knowledge
• Capturing client information; developing a detailed comprehension of their needs, updating all relevant systems with complete, accurate and concise information
• Providing expert knowledge of all systems and processes associated with the Implementation and Specialist Support vertical
• Servicing clients in line with current processes to ensure requests are actioned right first time
• Overcoming client objections, recording and managing complaints with tact and diplomacy ensuring sensitivity in accordance with decided group procedures

What we’re looking for:

• Ability to lead and operate effectively alongside frontline colleagues, with a good grasp of the fundamentals required to shape and drive own performance
• Excellent communication skills with the ability to interact with clients and stakeholders across all levels
• Ability to build quality relationships in a non-face to face environment, whilst being mindful of cultural differences
• Ability to work under pressure and adapt to change

Skills that will help you in the role

• Excellent organisational, planning skills, social and influencing skills. Proactive focus towards optimising the business through identifying client needs
• Self-motivated who is driven and has a desire to learn and progress

Where will you be working?

The Barclays Technology Campus, just outside Manchester, is our transatlantic tech command centre for information security in the UK. It’s the vital strategic powerhouse behind our global operations. Radbroke is a place where big ideas become realities. Where the talent in the world can build careers full of scope, variety and reward, by creating the technical solutions that meet today’s demands, answer tomorrow’s questions and redefine the future of finance.

#LI-Hybrid

More about working at Barclays

Barclays offices across the UK are designed to be places where our people can come together to do their best work, surrounded by excellent facilities for both work and leisure. These are warm, diverse, supportive communities in some of the UK’s best locations, where everyone can thrive.

Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments (accommodations) are put in place to allow for a fair and inclusive recruitment process. For more information and how to request one, please review Adjustments to the recruitment process.

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a Carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager.

We're committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process. Here, you will find information about what to expect and some guidance around your assessment and interview.

While the application process depends on the role, there are some constant steps, which are;

Step 1 - Your application
Step 2 - Your assessment
Step 3 - Your interview
Step 4 - Next steps

We aim to create an inclusive work environment where everyone can reach their full potential. If you require any adjustments to our recruitment process, please click here to learn more.

Find out more information here.

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to our business and our community.
We are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

The Barclays Way

This is the spirit of Barclays. It’s why we exist, what we believe and how we behave. But most importantly, it’s how we make decisions, take action and get things done.

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